Increasing Effectiveness

TRAMA

The management of quality has emerged as the key development issue for education in the 1990s and beyond. Everyone is in favor of quality but when it comes to deciding what quality is, let alone how it is best achieved, there is far less agreement. In the context of education, quality is an elusive concept and difficult to define. Without becoming too prescriptive, this book offers practical ideas and suggestions, which the reader can adapt and apply to meet their own particular needs and goals.

SOMMARIO

Definitions of quality; selecting an approach; external quality awards; total quality management; getting started; management and staff; communications; processes and proceedings; teaching and learning; targets and standards; customer satisfaction surveys; review and self-assessment; assuring quality in franchising.

ALTRE INFORMAZIONI

• Condizione: Nuovo
• ISBN: 9780750707176
• Dimensioni: Ø 0.65 lb
• Formato: Brossura
• Pagine Arabe: 192