Work and Life in the Global Economy A Gendered Analysis of Service Work

This book aims to explore the social and cultural issues within the economic changes that have given rise to service work. Written by specialists in their respective fields, this book draws together authors from interdisciplinary areas that are carrying out significant research into gender and service work within an international context.

Introduction; D.Howcroft & H.Richardson Women as Knowledge Workers: From the Telegraph to the Computer; A.Adam Respectability and Flexibility in the Neoliberal Service Economy; Carla Freeman 'Are you married?' Exploring Gender in a Global Workplace in India; M.D'Mello Gendered Hierarchies in Transnational Call Centres in India; K.Mirchandani Domestic Labour – The Experience of Work in India's Other Call Centre Industry; P.Taylor , P.D'Cruz , E.Noronha & D.Scholarios 'Caring' Professionals: Global Migration and Gendered Cultural Economy; S.Arun The Crisis of Care, International Migration, and Public Policy; L.Benería Reflections on Gender and Pay Inequalities in the Contemporary Service Economy; D.Perrons Clerks, Cashiers, Customer Carers: Women's Work in European Services; J.Webster An ICT Skills Model of Inclusion: Contemporary Distortions of Equity in British Network Engineer Training; H.Gillard The Isolated Professional: Conflict, Fragmentation and Overload in UK Financial Services; L.McCann Cultural Constraints: Japanese Mothers Working in a Multinational Corporation; B.Crump & R.Crump

ALISON ADAM is Professor of Science, Technology and Society at the University of Salford, UK SHOBA ARUN is Senior Lecturer in the Department of Sociology at the Manchester Metropolitan University, UK LOURDES BENERIA is a Professor at Cornell University, USA and holds a joint appointment with the City and Regional Planning Department and Feminist, Gender and Sexuality Studies RACHEL CRUMP recently completed a Masters degree at Waseda University's graduate School of Asia Pacific Studies in Tokyo, Japan PREMILLA D'CRUZ is Associate Professor of Organizational Behaviour at the Indian Institute of Management in Ahmedabad, India MARISA D'MELLO is an independent organizational consultant and researcher in the IT industry in Mumbai, India CARLA FREEMAN is Associate Professor in the Departments of Anthropology and Women's Studies at Emory University, USA HAZEL GILLARD has a background of some thirty years lecturing in a wide range of subjects in Adult Community, Further and Higher Education in London, UK, and completed her PhD in Information Systems at the London School of Economics in 2006 LEO MCCANN is Lecturer in International and Comparative Management at Manchester Business School, UK KIRAN MIRCHANDANI is an Associate Professor at the Ontario Institute for Studies in Education of the University of Toronto, Canada ERNESTO NORONHA is Associate Professor of Organizational Behaviour at the Indian Institute of Management in Ahmedabad, India DIANE PERRONS is Professor of Economic Geography and Gender Studies at the London School of Economics, UK PHIL TAYLOR is Professor in Work and Employment Studies in the Department of Human Resource Management at the University of Strathclyde, UK DORA SCHOLARIOS is a Reader in Organisational Behaviour at Strathclyde University, UK JULIET WEBSTER is the author of Office Automation: The Labour Process and Women's Work in Britain, (1990), Shaping Women's Work: Gender, Employment and Information Technology (1996) and the co-editor of The Information Society in Europe: Work and Life in an Age of Globalisation (2000)