Reframing Humans in Information Systems Development

Modern society has been transformed by the digital convergence towards a future where technologies embed themselves into the fabric of everyday life. This ongoing merging of social and technological infrastructures provides and necessitates new possibilities to renovate past notions, models and methods of information systems development that accommodates humans as actors within the infrastructure. This shift introduces new possibilities for information systems designers to fulfil more and more everyday functions, and to enhance their value and worth to the user. Reframing Humans in Information Systems Development aims to reframe the phenomenon of human-centered development of information systems by connecting scientific constructs produced within the field of information systems which has recently provided a plethora of multidisciplinary user views, without explicitly defining clear constructs that serve the IS field in particular. IS researchers, practitioners and students would benefit from Reframing Humans in Information Systems Development as the book provides a comprehensive view to various human-centered development methods and approaches. The representatives of the fields of Human-Computer Interaction and Computer Supported Collaborative Work will also find this book an excellent resource. A theoretical handbook and collection of practical experiences, are included along with critical discussions of the utilization methods in ISD and their implications with some interconnecting commentary viewpoints.

Preface.- 1. Introduction: Reframing Humans and Information Systems.- Part 1: Human Systems Analysis.- 2. On the Emergence of Techno-Religious Spaces: Implications for Design and End Users.- 3. Towards Lifeworld-Oriented Information Systems Development.- 4. Understanding the Business Client Systems Developer Relationship: A Power Perspective.- 5. A Semiotic Analysis of Interactions between End Users and Information Systems.- 6. Information Systems Development as an Intellectual Process: Designers’ Perceptions of Users.- Part 2: Methodology.- 7. Participatory Design in Information Systems Development.- 8. Reflecting, Tinkering, and Tailoring: Implications for Theories of Information System Design.- 9. Evolutionary Application Development: Tools to Make Tools and Boundary Crossing.- 10. Design Science Research for User-Centeredness.- 11. “20 years a-Growing”: Revisiting From Human Factors to Human Actors.- Part 3: Practice.- 12. Three Levels of Failure: Analysing a Workflow Management System.- 13. When and How Do We Become a “User”?.- 14. Use of Mobile IS: New Requirements for the IS Development Process.- 15. Reframing Online Shopping through Innovative and Organic User-Oriented Design.- 16. Stakeholder Involvement and Team Working in Systems Development Practice.- 17. Epilogue.

Hannakaisa Isomäki (Ph.D., Information Systems, Tampere University, 2002) is Research Director and an Adjunct Professor at the Faculty of Information Technology, Jyväskylä University, Finland. She also holds an Adjunct Professorship at the University of Lapland, Faculty of Arts & Design. Her research interests intersect topics of Human-centred Information Systems, User Experience, E-learning, and Information Security Culture. She has authored several compilation works and published over 80 research articles such as publications in Information Systems Journal, International Journal of Technology Human Interaction and Australasian Journal of Educational Technology. She has also been involved in many national and international scientific evaluation tasks. Samuli Pekkola (Ph.D., Information Systems, University of Jyväskylä, 2003) is Professor of Information and Knowledge Management at Tampere University of Technology, Finland, and Adjunct Professor at the University of Oulu, Finland. His research focuses on individual users in different manifestations of information systems, information systems management, and around participatory information systems development methods. His main research interests include MIS, OSS for public sector, ISD, PD, CSCW, HCI and enterprise architectures. His research has been published in journals such as The DATA BASE for Advances in Information Systems, Information Systems Journal, Decision Support Systems, Journal of Organizational and End-user Computing, British Journal of Educational Technology, and Journal of Network and Computer Applications. He is the Editor of the Scandinavian Journal of Information Systems.