SERVICE FANATICS: HOW TO BUILD SUPERIOR PATIENT EXPERIENCE THE CLEVELAND CLINIC

30,00 €
TRAMA
Cleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. This book reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations.

ALTRE INFORMAZIONI
  • Condizione: Nuovo
  • ISBN: 9780071833257
  • Dimensioni: 9.00 x 6.25 x 1.25 inch.
  • Formato: Hardcover
  • Pagine Arabe: 260