Realizing the Promise of Corporate Portals Leveraging Knowledge for Business Success

Corporate portals will completely change the way that intellectual capital is managed in organizations by seamlessly linking data, information, knowledge, and people. This book provides thoughtful analysis based on the authors' strong theoretical backgrounds about the effective implementation of corporate portals to achieve business goals. But just as important, the book contains 10 case studies of organizations that have implemented corporate portals. Readers will learn from these cases what has worked and benefit from the experience of companies such as Bain & Company, Bank of Montreal, Eli Lilly, Hill & Knowlton, Nortel, Siemens, Texaco, and Xerox.

Thoughtful and provocative, 'Realizing the Promise of Corporate Portals' illustrates the vast potential of corporate portals and what your company can do to implement them for business success. Based on the authors' extensive backgrounds and consulting focused on implementing corporate portals this exciting new book extends IT theory into business strategy. Terra and Gordon explore the components and architecture of typical corporate portals and fundamental issues in knowledge management. Geared for decision makers at the executive level, this book provides a comprehensive view of the market landscape, powerful and detailed case studies, and collected best practices and lessons learned to help organizations successfully implement corporate portals. The book also includes detailed checklists necessary for selecting and implementing appropriate corporate portal technical solutions.Learn from their detailed case studies of hugely successful corporate portal implementations, including:* ADC Telecommunications Inc.* Bain & Company* Bank of Montreal* Context Integration* Eli Lilly* Hill & Knowlton* Nortel Networks* SERPRO* Siemens* Texaco * Xerox

Introduction; Part I: the foundation: The networked and knowledge era and corporate portals; Knowledge management in the networked era; Key components of a corporate portal platform; Implementing corporate portals: key lessons; Concluding remarks; Part II: detailed case studies; ADC Telecommunications Inc., the broadband company; Bain & Company; Bank of Montreal; Context Integration; Eli Lilly; Hill & Knowlton; Nortel Networks; SERPRO, Information Services Agency from the Brazilian Federal Government; Siemens; Texaco; Xerox, the Document Company; Appendix A: leading vendors; Appendix B: technical criteria to select a corporate portal platform.

Dr. José Cláudio C. Terra is CEO of TerraForum Consulting and director of the Executive MBA in KM at University of São Paulo, Brazil. He is frequently invited to speak about KM in North America, Europe and Brazil. In recent years, Terra has assisted numerous companies and institutions with their Knowledge Management programs, Corporate Portals and E-business projects.
Cindy Gordon, Ph.D., is CEO, Helix Commerce International Inc, a company specializing in knowledge capital. Previously Gordon was Vice President and Partner, XDL Intervest, a tier one technology venture capital firm.