Usable Privacy and Security in Online Public Services

This practice-oriented book is a unique guide to the implementation of usable, privacy-compliant and secure online services in the area of e-government. Beginning with a clarification of basic concepts of usability, data privacy, and cybersecurity, the book provides lucid explanations of different methods (quantitative, qualitative, and mixed methods) that can be applied in the practice of designing, developing, and evaluating online public services in light of both usability criteria and data privacy and IT security compliance. A number of examples and exercises are included as well as awareness-raising measures that can serve as orientation both for practitioners and for teaching purposes. There is also a concise glossary of terms along with recommendations for further reading.

This book provides comprehensive coverage of usability, data privacy and information security topics. At the time of going to press, it is also up to date with respect to the implementation of the EUSingle Digital Gateway regulation. It is therefore aimed at anyone interested in understanding the principles of usable privacy and information security and in ways of contributing to the design, development, and evaluation of online public services that satisfy the needs of the public. The book’s audience thus includes not only students in the areas of e-government or public administration but also professionals developing online services or e-government applications.

Esther Ruiz Ben is a private lecturer at TU Berlin and a computer scientist. Her current research areas are digital identities, digitalization processes, usable privacy and security, e-government and participatory methods in IT design.

Margit Christa Scholl is Professor for Business Computing and Administrative Informatics and Head of the Laboratory for Administrative Informatics at TH Wildau since 2001. She is also the Founder (2010) and Director of the Wildau Institute for Innovative Teaching, Lifelong Learning, and Creative Evaluation (WILLE) in the Technology Transfer and Continuing Education Center (TWZ e.V.) there. Margit is Qualification Partner of the Federal Academy of Public Administration (BAköV) at TH Wildau for the advanced training courses with certification exam “IT Security Officer I” (since 2010) and “Data Protection Officer in Compliance with the EU GDPR” (since 2017).