Transforming Teams Tips for Improving Collaboration and Building Trust

Human resources and management consultants are frequently asked to help their clients address fundamental breakdowns within their organizations. More often than not, these breakdowns occur between conflicting functional areas, such as sales and customer service, sales and operations, or creative and operations management. This book explains why these breakdowns occur and details what you can do to correct them.A motivational management tale, Transforming Teams: Tips for Improving Collaboration and Building Trust is based on the author’s real-world experience as a consultant helping companies resolve breakdowns in collaboration and trust at the workplace. Using a narrative style to illustrate problem-solving in action, the book follows the challenges faced by a company CEO and her team as they address three central precepts: that all relationships are reparable, that the use of direct language is fundamental, and that members of a team can fix only one thing, themselves.As the story unfolds, readers follow along and learn the three communication minefields that can derail and disrupt effective teamwork: breaking promises, avoiding conflict, and not holding each other accountable. Readers gain important insights as the characters end up improving their collaboration by recognizing the interrelated components of trust and understanding their own behavioral style and the styles of others.Although there’s no silver bullet for solving team conflict, there are a number of proven tools and strategies that can help teams improve collaboration and productivity. This book presents these tools in a manner that any front-line manager can immediately deploy to help team members identify challenges objectively and take responsibility for improving the team dynamic.

IntroductionEliza’s Bad Monday at HDS TechGolden NuggetsBedtime with Badger and CoyoteQuiet KirbyThe Stories We TellDear Old School DaysThe Communication Preferences of Homo sapiensThe Language of DISCSales vs. Customer ServiceThe Only One You Can Change Is YouDave’s Critical ConversationsFeedback for ClaireLunch with KarenIt’s All about TrustMaking PromisesManaging PromisesUnpacking Baggage and Restoring TrustActions vs. IntentionsComponents of CollaborationWhat Eliza Knows—Resources for Managers: Components of CollaborationThe Importance of Behavioral StyleWhat You Can DoThe Language of TrustWhat You Can DoMaking and Managing PromisesWhat You Can DoCritical ConversationsWhat You Can DoThe Badger and Coyote Bring It All HomeEliza’s Golden Nuggets for ManagersAuthor’s NoteResources for Managers from Affinity HR Group, LLCIndex

Claudia St. John is an HR professional with more than 20 years’ experience in human resources, employee benefits, management consulting, and communications. She specializes in employee engagement, organizational development, strategic planning, recruitment, and executive career management. She is the president of Affinity HR Group, LLC, a national human resources consulting firm. She manages a team of 12 consultants across the country. In addition to managing the operations of Affinity HR Group, Claudia is a frequent public speaker, is quoted often in national and industry press, and is a regular contributor to numerous print and electronic publications on the topic of human resources. Her professional passion is in teaching teams about behavioral styles, conflict resolution, and collaboration. She has successfully presented the concepts developed in this book to many audiences in the United States and worldwide and to countless clients over the years. Claudia holds a Senior Professional in Human Resources (SPHR) certification and is a member of the Society for Human Resource Management. She also holds the following behavioral science certifications: Certified Professional Behavioral Analyst (CPBA); Certified Professional Values Analyst (CPVA); Certified Professional EQ Analyst (CPEQA), and Certified Professional TriMetrix Analyst (CPTA).