TQM Engineering Handbook

Offering a model, an implementing strategy, as well as traditional and nontraditional methods for the successful enhancement and maintenance of quality, this work establishes a rationale for the continuation of Total Quality Management (TQM) in all organizations. It considers leading quality-related topics, such as unusual charts, supplier-organization-customer relationships, customer needs and expectations, instructional design, adult learning, advanced quality planning, and reliability.

Quality overview; traditional quality concepts; modern quality concepts; implementation strategy of total quality management; tools of quality; special tools and techniques for the future world of quality; unusual yet powerful tools used in TQM; regression - the foundation of multivariate analysis; design of experiments (DOE); more tools for modern quality; the full chain of quality - supplier, organization and customer relationship; value analysis; problem solving; teams; meetings; project management; training; quality planning; overview of reliability; quality awards; international standards of quality and corporate quality awards; epilogue; appendix a - selection of statistical techniques based on the three types of data; appendix b - DISC leadership model; appendix c - constraints for constructing some of the most common control charts; appendix d - basic formulas used in the construction of control charts; appendix e - general statistical formulas used in the pursuit of quality; appendix f - cost of quality; appendix g - a comparison of process improvement.

Stamatis\, D.H.