The Quality Management Sourcebook An International Guide to Materials and Resources

The Quality Management Sourcebook is the first in-depth international guide to the most useful material and sources of information. The authors present an overview of quality management, specific applications, an examination of particular aspects of the topic, a look at the future, and a guide to resource materials. They include over 900 citations dealing with books, journal articles, technical reports, video training materials, and software; each citation is followed by a descriptive annotation. The book includes a glossary of terms, and is indexed by name, title, and subject.

The concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider application in service industries, government, education, and other not-for-profit agencies. A great quantity of material related to quality management has been produced in recent years, much of it by small presses, professional and trade associations, and consultants. The Quality Management Sourcebook is the first in-depth, international guide to the most useful material and sources of information.The book begins with the origins of quality management, explains how it evolved, examines its current situation, and explores the future. The book is divided into five main sections:* Introduction: General sources for information* Applications of total quality management* Focus on specific aspects of quality management* Quality in the future* Resource materialsThe Quality Management Sourcebook is an essential reference for everybody involved in either the theory or practice of quality management: in manufacturing, retail, banking, and insurance, the utilities industry, the transportation industry, health, education and other public services. Over 900 citations cover books, journal articles, technical reports, video training materials and software. Each is followed by a descriptive annotation. Resource materials include strategies for locating additional information; training materials; organizations; and consultants. The book concludes with a glossary of quality management terms, a name index, a title index, and a detailed subject index.

Part I Introduction: General Sources for Information on Quality ManagementPart II Applications of Total Quality ManagementPart III Focus on Specific Aspects of Quality Management: 1. Teams 2. Customers 3. Analytical and statistical tools 4. Corporate culture 5. Leadership 6. Training, human resources and communicationPart IV Quality in the Future: What Role Does ISO9000 Play?Part V Resource Materials: 1. Strategies for locating additional information i. Book Publishers and distributors ii. Periodicals iii. Databases iv. Useful Library of Congress Subject Headings 2. Training Materials i.Audio-visual and interactive multimedia training resources ii. Software packages 3. Executive development programs 4. Quality management consultants survey 5. Malcolm Baldridge National Quality Award Glossary Index of Names Index of Titles Subject Index

Christine Avery is Business Reference Librarian and Diane Zabel is Social Science Reference Librarian, both at the Pennsylvania State University, University Park.