In this insightful and comprehensive volume, leaders and managers can explore how they can use their power and choice of behavioural options more effectively to develop a positive and healthy working environment where people and the organization can succeed. Based on the Functional Fluency model as it was developed by Dr Susannah Temple, this book details the art and skill of interpersonal effectiveness, describing the behaviours that enable human beings to get along well together and to flourish and thrive. Fluent leaders make positive and flexible responses which help things turn out well, instead of repeating old automatic reactions that sometimes make things worse. By inspiring and motivating others, they manage and lead constructively, saving time, energy, and stress. Further, becoming functionally fluent will improve their problem-solving, decision-making, and communication skills, enabling them to cultivate successful relationships. Through engaging case studies and opportunities for personal reflection, The Fluent Leader addresses situations leaders face as managers, team leaders, senior executives, and change agents. The Fluent Leader guides leaders and managers, at all levels in any kind of organization, in how to use the most effective behaviours, and how to change ineffective behaviours, which are draining them or holding them back.
