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arussy lior - the experience
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The Experience How to Wow Your Customers and Create a Passionate Workplace




Disponibilità: Non disponibile o esaurito presso l'editore


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19,95 €



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con corriere veloce per acquisti oltre 29,00 €.


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Dettagli

Genere:Libro
Lingua: Inglese
Editore:

CMP

Pubblicazione: 01/2002
Edizione: 1° edizione





Trama

"'A 'must-read' for managers; this is a great guide for pulling the customer back into your management loop."' -- Jerry Vass, author of "Soft Selling in the Hard World" "'Lior Arussy spins a cautionary tale for the transition companies m"
"The Experience" is the journey of a frustrated call center manager who discovers hidden secrets about delivering the most outrageously pleasing customer experiences by empowering his staff to be passionate about their work.




Autore

Lior Arussy is corporate vice president of global marketing at NICE Systems, responsible for strategy development and marketing activities worldwide. In his position at NICE, Mr. Arussy initiated, launched, and developed the product roadmap for the revolutionary Customer Experience Management strategy, and transformed it into a global market segment. His articles have appeared in many publications including Harvard Business Review. As a thought leader, he has been quoted by The Wall Street Journal, Financial Times, ABC-TV, and other media outlets.










Altre Informazioni

ISBN:

9781578203062

Condizione: Nuovo
Collana: CMP
Dimensioni: 8.25 x 5.07 in Ø 0.70 lb
Formato: Copertina rigida
Pagine Arabe: 128


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