Six Sigma and Beyond Foundations of Excellent Performance, Volume I

This first volume in the Six Sigma and Beyond series focuses on fundamental issues of all quality systems and provides an overview of the Six Sigma concept. The author defines quality and the elements that both management and non-management personnel must understand. The book supplies a model of Six Sigma and covers frequently asked questions in a Q & A format for easy application. It outlines the seven steps to Six Sigma success and how to use them to give organizations the competitive edge. Each volume in this series may be used separately as needed or sequentially, providing a roadmap to successful Six Sigma implementation readers can customize to their organizations.

Cost reduction…productivity improvement…customer retention…enhanced bottom line…these are the promises of six sigma quality management. But what is six sigma? What are the secrets to six sigma success? By implementing the six sigma philosophy you can save millions of dollars in annual cost savings and product quality improvements.Six Sigma and Beyond: Foundations of Excellent Performance provides a roadmap to successful six sigma implementation that you can adapt to your organization. The book gives you a model of six sigma and explains frequently asked questions in a Q & A format for easy application. It outlines the seven steps to six sigma and how to use them to give your organization the competitive edge.Understand the seven steps to the six sigma philosophy:Establish the Quality System, Management, and Cultural EnvironmentDefine Mission of Each Component of the OrganizationSet Performance Improvement Opportunities, Goals, and PrioritiesEstablish Improvement Projects and Action PlansImplement Projects Using Improvement MethodologiesEvaluate Improved PerformanceReview and RecycleThe goal of all this? You can uncover potential improvements in your organization and bring all your resources together to identify, measure, analyze, improve, and control the process. Six Sigma and Beyond: Foundations for Excellent Performance defines quality and the elements that both management and non-management personnel must understand to achieve quality success.

INTRODUCTIONThe Foundation of Any Quality System6 Sigma OverviewGearing Up and Adapting Six Sigma in Your OrganizationTEAMSA General OverviewThe Changing WorkplaceCommunicating CommunicationTeam DevelopmentImplementationTeam ImprovementGeneral IssuesAn Introduction to Problem Solving: Selected Tools and Methodologies Used in a Team EnvironmentEpilogueAppendix A: Cursory View of the Six Sigma methodologyAppendix B: The Core competencies of the Six Sigma MethodologyAppendix C: Cross Reference List Items Used in Team EnvironmentAppendix D: Problem Solving/Decision MakingGlossary Selected Bibliography

This book provides a roadmap to successful Six Sigma implementation that you can adapt to your organization. It gives you a model of Six Sigma and explains frequently asked questions in a Q&A format for easy application. It outlines the seven steps to Six Sigma and how to use them to give your organization the competitive edge.