Securing the Future Strategies for Exponential Growth Using the Theory of Constraints

Today's managers encounter tremendous resistance in getting others to buy-in to change. The ongoing rounds of downsizing and upheaval have taken their toll, leaving a legacy of skepticism. Therefore, managers must not only have ideas, but must be experts at "selling" the correct answers, information, and measurements to address issues of change. Securing the Future uses the Theory of Constraints, a breakthrough improvement methodology, to provide solutions to today's management problems. It documents the step-by-step approach to achieving a strategic vision of long-term competitive advantage, employment security, and customer satisfaction. Using a combination of parable, methodology, and case studies, this book presents an in-depth management road map to exponential improvement in any organization. If you are looking for concrete ideas on how to build the intellectual capital your organization will need in order to thrive in years to come, Securing the Future will show you the way.

An Opening WordOverview of the Theory of Constraints-A Systematic Method for Getting Improvement Across an OrganizationInspect What You Expect-The Goal and MeasurementTwo Paradigms-Moving from the Cost World to the Throughput WorldOverview of the Theory of Constraints-An ExampleThe Assumptions Behind the Theory of ConstraintsThree Diseases Attacking Every OrganizationOther Improvement Techniques and the Theory of ConstraintsWhy the Total Quality Approach FailsIntegrating a Total Quality and Theory of Constraints ApproachThe Theory of Constraints and Other Management TechniquesApplying the Theory of Constraints to Securing the FutureApplying the Theory of Constraints to Finding Financial SecurityApplying TOC to Building Customer Satisfaction and ValueGeneric Steps to Customer SatisfactionSome Common Customer Satisfaction Problems and SolutionsImproving the Supply ChainImproving the Supply Chain-ExampleApplying TOC to Employee Security and SatisfactionEstablishing an Employee BaselineMeasurementsMarketingSeven Projects That Must Report to the CEOCase StudiesIntroductionCase Study 1: Scarborough Public Utilities CommissionCase Study 2: The Orman Grubb CompanyCase Study 3: ABC ForgeCase Study 4: Strengthening Marketing Pillars at a Health Services CompanyCase Study 5: Applying TOC to Thousands of Employees at AlcanCase Study 6: A High Tech Company-The Operation Was a Success But the Patient DiedCase Study 7: Acme Manufacturing CorporationGlossary Index