Return on Investment in Training and Performance Improvement Programs

The second edition of this bestselling book, 'Return on Investment in Training and Performance Improvement Programs,' guides you through a proven, results-based approach to calculating the Return on Investment in training and performance improvement programs.Jack Phillips has composed user-friendly ROI calculations, plus: *ten post-program data collection methods *ten strategies for determining the amount of improvement that is directly linked to training programs *ten techniques for converting both hard and soft data to monetary values 'Return on Investment in Training and Performance Improvement Programs, Second Edition' continues as a primary reference for learning how to utilize ROI to show the contribution of training, education, learning systems, performance improvement, and change initiatives throughout organizations. The book also details implementation issues, provides worksheets, and pinpoints non-monetary program benefits. A case study takes the reader through the ROI process step-by-step.

Measuring the return on investment: a search for best practices; ROI model; Collecting post-program data; Isolating the effects of training; Converting data to monetary benefits; Tabulating program costs; Calculating the return; Identifying intangible measures; ROI at multiple levels; ROI Globally; Implementation issues; Appendix 1: how results-based are your HRD programs? a quick test for the HRD staff; Appendix 2: how results-based are your training and development programs? a survey for managers.

Jack J. Phillips

The second edition of this bestselling book guides you through a proven, results-based approach to calculating the Return on Investment in training and performance improvement programs.