Retaining Expert Knowledge What to Keep in an Age of Information Overload

Retaining Expert Knowledge is a training resource, but it is also a business resource. As knowledge proliferates and organizational culture rapidly changes, now is the time to step back and determine what has been important to your organization’s success, where the organization is today, and what it will take to stay in the game tomorrow. Your company houses knowledge, skills, attitudes, intellectual property, trade secrets, company culture, and individuals who will never be replicated exactly as they are today. Because they have demonstrated value in the past and are demonstrating value today, these treasures are worth preserving. This book shows how to preserve these valuable assets today for tomorrow’s successes.

Part 1: The Outflow of Corporate Knowledge. 1. The Largest Generation Leaves a Gap. 2. Prioritize Your Corporate Assets. 3. Succession Planning with Your SMEs. 4. The Experts’ Discernment. Part 2: Knowledge Management in the Age of Exponential Technological Advances. 5. Collection, Storage, and Delivery Challenges for Capturing Expertise. 6. Creating a Tech Plan for Capturing Expertise. 7. The Benefits of Terrific Technology. 8. Assessing Future Learning Needs in An Age of Industrial Dislocation. Part 3: The Nature of Expertise and the Art of Managing Experts. 9. The Nature of Expertise. 10. Knowledge Capture Using Experts within the Proven ADDIE Framework. 11. Managing the 10 Types of Experts. 12. Tips, Tools, and Checklists for Wrangling Experts. 13. Experts of the Future.

Peggy Salvatore is a business writer, author, and training consultant working with organizations to help them preserve valuable corporate assets. She has a BA in journalism from Temple University and an MBA with a concentration in strategy and economics from New York Institute of Technology.