Process Improvement with CMMI® v1.2 and ISO Standards

In this age of globalization, process improvement practitioners must be able to comprehend and work with the different standards and frameworks used around the world. While many systems and software engineering organizations rely on a single standard as the primary driver of process improvement efforts (CMMI®-based process improvement in the U.S. and ISO 9001 around the world), the most successful incorporate multiple frameworks. Process Improvement with CMMI® v1.2 and ISO Standards helps users become more versatile in using multiple process standards when creating organizational and project processes. Compares and Contrasts Different Standards The book begins by discussing the motivations for process improvement, the factors that make improvement difficult, and the conditions and activities that enable improvement. It examines the structure and content of Capability Maturity Model IntegrationSM, version 1.2, provides summaries of several ISO standards, and discusses the detailed relationships between four specific ISO standards (ISO 9001, ISO 15288, ISO 12207, and ISO 20000) and CMMI. The book concludes by addressing the synergy and use of multiple frameworks, discussing the process of conducting appraisals against multiple frameworks, and examining the collection of objective evidence required by each standard and appraisal method. The authors also discuss similarities and differences among the appraisal and certification approaches. Free Downloads This volume is highly supplemented with numerous appendices to clarify material and a website is provided where readers can download detailed maps and corresponding correlation matrices. This bonus material allows users to further experiment with the framework relationships and be more equipped to deal with the myriad of standards and frameworks they may encounter.

Introduction. Process Improvement Fundamentals. Capability Maturity Model Integration (CMMI). ISO Standards. Framework Mapping. Tying It All Together. Appraisals. Appendices. Index.

Boris Mutafelija is Principal Member of Technical Staff at Systems and Software Consortium, Inc. He has over 35 years of information technology experience as an engineer, software professional, and manager. Mutafelija led several organizations in reaching higher process maturity levels (as defined by the SEI). He developed process architectures, worked on establishing process frameworks for efficient process improvement, and taught, tutored, and consulted many teams in process improvement. Mutafelija’s process improvement interests include process frameworks, enterprise aspects of process engineering and improvement, measurements, statistical process control, and, of course, using multiple standards in developing effective and efficient process improvement approaches. With Harvey Stromberg, he coauthored the book, Systematic Process Improvement Using ISO 9001:2000 and CMMI, coauthored over 30 papers, and is the coinventor of three U.S. patents. Mutafelija is authorized by the SEI as a lead appraiser for performing SCAMPI appraisals and as an instructor for delivering Introduction to CMMI courses. Harvey Stromberg is with BAE Systems. He has over 35 years experience in systems and software engineering, quality assurance, and process improvement in diverse industries. He has managed development projects, quality assurance and configuration management departments, and engineering process groups. In those positions and as a consultant, he has helped bring several organizations to higher CMM/CMMI maturity levels and transition from ISO 9001:1994 to ISO 9001:2000. Stromberg’s process improvement interests include the use of standards when developing effective and efficient process improvement approaches and the application of measures for process and project management. He is the coauthor of Systematic Process Improvement Using ISO 9001:2000 and CMMI and is an authorized instructor for the SEI Introduction to CMMI course. He is also a senior member of the American Society for Quality (ASQ), a Certified Quality Manager (CQM), and a Certified Software Quality Engineer (CSQE).