Principles of Emergency Management and Emergency Operations Centers (EOC)

Emergency operations centers (EOCs) are a key component of coordination efforts during incident planning as well as reaction to natural and human-made events. Managers and their staff coordinate incoming information from the field, and the public, to support pre-planned events and field operations as they occur. This book looks at the function and role of EOCs and their organizations. The highly anticipated second edition of Principles of Emergency Management and Emergency Operations Centers (EOC)provides an updated understanding of the coordination, operation of EOCs at local, regional, state, and federal operations. Contributions from leading experts provide contemporary knowledge and best practice learned through lived experience. The chapters collectively act as a vital training guide, at both a theoretical and practical level, providing detailed guidance on handling each phase and type of emergency. Readers will emerge with a blueprint of how to create effective training and exercise programs, and thereby develop the skills required for successful emergency management. Along with thoroughly updated and expanded chapters from the first edition, this second edition contains new chapters on: The past and future of emergency management, detailing the evolution of emergency management at the federal level, and potential future paths. Communicating with the public and media, including establishing relations with, and navigating, the media, and the benefits this can provide if successfully managed. In-crisis communications. Leadership and decision-making during disaster events. Facilitating and managing interagency collaboration, including analysis of joint communications, and effective resource management and deployment when working with multiple agencies. Developing and deploying key skills of management, communication, mental resilience. Planning for terrorism and responding to complex coordinated terrorist attacks. Developing exercises and after-action reports (AARs) for emergency management.

Module 1: Introduction and History of Emergency Management 1. Introduction: Why Is This Book Important to You? What’s in It for Me? Michael J. Fagel and Shane Stovall 2. The Evolution of the Federal Emergency Management and Planning Guidance: Changes since 9/11 and Katrina Lars Skinner 3. EOC Operation Greg Benson 4. Disaster and the Law Thomas D. Schneid 5. Emergency Management Laws and Mandates: What Drives Emergency Management Planning and Policy Shane Stovall Module 2: Facilitation of Effective Emergency Management 6. Developing a Planning Team Michael J. Fagel and Lucien G. Canton 7. Assessing Threats, Vulnerabilities, and Risks within the Community Robert D. Hughbank and Richard J. Hughbank 8. Developing Your Emergency Operations Plan Shane Stovall and Michael J. Fagel 9. Exercises and AARs in Emergency Management Rick C. Mathews 10. Current Media Environment Randall C. Duncan 11. Successfully Navigating Media for the Emergency Manager Stephen Combs 12. EOC Design Lucien G. Canton and Nicolas Staikos 13. Stress Management and Mental Health Considerations in Emergency Contexts Kammie Juzwin 14. Effective Leadership in Emergency Management—A Research-Driven Discussion J. Howard Murphy Module 3: Multiagency Coordination 15. Emergency Operations Center (EOC) Management Derek Rowan 16. Role of Interagency Liaison Patrick J. Jessee 17. Emergency Management and Public Health Collaboration Rick C. Mathews and J. Howard Murphy 18. Defense Support of Civil Authorities (DSCA) J. Howard Murphy and Lars Skinner 19. Managing Volunteers Mark E. Chambers 20. Emergency Management Facilitation of Responders’ Health and Safety David Stumbo, Christine B. Petitti, and Michael J. Fagel Module 4: Emergency Management Specialized Applications 21. Planning for Terrorism Michael J. Fagel 22. Complex Coordinated Terrorist Attacks J. Howard Murphy 23. Facility Vulnerability and Security J. Lawrence Cunningham 24. The Future of Emergency Management Stephen Krill with J. Howard Murphy Appendix 1. Pandemic-Ready EOC Design Considerations Nicholas Staikos Appendix 2. Vulnerability Assessment Greg Benson and Alexander Feil Appendix 3. Chief Elected Officials View on Emergency Management Ron Hain Afterword Roland Calia

Michael J. Fagel, PhD, CEM has been involved with all phases of public safety and emergency response since the early 1970s. His career has spanned decades in FEMA as well as law enforcement, emergency medical services, fire rescue and emergency management, and Occupational Safety & Health Administration(OSHA). Fagel was deployed to the World Trade Center attacks in 2001 for the U.S. Department of Justice for over 100 days. He also was deployed to the Oklahoma City bombing in 1995, while he served as a FEMA (then DHS) reservist for ten years. He helped to stand up the CERIAC Intelligence Center for the National Guard Bureau. He is a university instructor at numerous institutions in the graduate programs in public policy specializing in anti-terrorism, critical infrastructure, and homeland security. He teaches at the Illinois Institute of Technology, Northern Illinois University and Eastern Kentucky University, while also working as field instructor for the National Center for Biomedical Research and Training (NCBRT) at Louisiana State University (LSU) since 2002. He has worked with numerous defense contractors and helped to implement a National Emergency Management Program policy for a US ally in the Middle East. He has also spent 17 years at the Argonne National Laboratory in Homeland Security and Training, and has served as an elected and appointed official in public safety. Fagel is a member of the ASIS School Safety & Security Council. His third textbook, Crisis Managementand Emergency Planning, was publishedin 2016 by CRCPress. He serves as a Subject Matter Expert and SME worldwide on crisis response and planning. Rick C. Mathews founded the Mathews Group, LLC, in October 2017, which provides consulting, training, education, and a host of other services—most to agencies, companies, and others within the broad homeland security enterprise. The founding occurred as he transitioned from over 40 years of full-time employment within public service. His career included 30 years as an EMT and paramedic. He served as the EMS director for many of those in both large community and small rural services. He has delivered training and education to EMS, fire service, law enforcement personnel, and others for over 45 years, and continues in this effort today. During his career, Mathews has been called upon to lead the development of training and education for the emergency responder, public safety, counterterrorism, and homeland security communities at local, state, and federal levels. During the early years of his career, he developed and delivered local and state-level training and education programs in Indiana, Oklahoma, and Texas. Immediately after the 9/11 attacks, he was invited to LSU to manage the development and delivery of bioterrorism training on behalf of the U.S. Department of Justice and later, the Department of Homeland Security. Concurrently, his portfolio also included a similar role in support of the U.S. Department of Health and Human Services, later transitioning to DHS,concerning hospital and medical community response to weapons of mass destruction. In 2004–05 Mathews was appointed Assistant Director for Research and Development at the National Center for Biomedical Research and Training. By 2007, his division was responsible for developing over 24 national-level courses in the areas of bioterrorism, agroterrorism, advanced tactical operations (LE), WMD Sampling (fire service and hazmat), and a host of other subjects focusing on the needs of emergency responders, first receivers, public health, those responsible for counterterrorism efforts, and many others. In 2007, Rick was recruited by the State University of New York to establish a national level training center to support the needs of New York,international, federal, local, and private-sector agencies focusing on homeland security and counterterrorism. He concluded his public service career in late 2017 and began his current activities by establishing the Mathews Group, LLC, which includes the Center for Counter-Terrorism Training (AKA: C2T2), Mathews & Associates (consulting services), and rcm Imaging (commercial imaging services). Although he will tell you that he thinks of himself as a “southerner”, he has made upstate New York his home since 2007. J. Howard Murphy has contributed to the development of many of the existing United States emergency management, homeland security, complex medical and public health operations, and defense support of civil authorities (DSCA) policies, programs, and organizations. Dr. Howard Murphy has mentored many professionals across the spectrum of emergency response to national defense and national security. Currently serving as the Program Coordinator and Associate Professor for Anderson University’s Emergency Services Management and Homeland Security degree programs within the School of Public Service and Administration, Howard Murphy possesses 37 years of experience as an emergency responder