This ITIL V3 publication, Passing Your ITIL Intermediate Exams - Study Aid from the Official Publisher of ITIL, endorsed by the official ITIL Accreditor, is suitable for candidates taking both the ITIL Service Lifecycle Exams and the Capability Exams. The publication provides details on the ITIL V3 qualification scheme from foundation through to the advanced Master Qualification. It offers details about the exams, the preparation and how to achieve the target competencies. This publication looks at principles, processes, common activities and Implementation and Improvement, it looks at all nine streams and what is required within each stream to help candidates pass their exams. Key features: Enables you to recap on foundation level learning to ensure your basic level of knowledge is up to scratch before launching into the intermediate level. The Study Aid uses terminology consistent with the ITIL Service Management Practices and the ITIL
