Passing your ITIL Foundation Exam - 2nd Edition is endorsed by APM Group, the official ITIL Accreditor, and is suitable for those taking the foundation exam. It has been updated in line with the new 2009 syllabus. This publication provides an overview of the purpose, objectives and format of the examination. It offers a top level introduction to understanding the Service Lifecycle and each of the five components of the Lifecycle to help candidates pass the foundation exam and the Version 2 to Version 3 Bridging Exam. Key features: Contains a case study to help reinforce learning and aid comprehension by placing the theory into an easy to understand scenario. The Study Aid uses terminology consistent with the ITIL Service Management Practices and the ITIL Glossary, acronyms and definitions. Contains questions at the end of each chapter to reinforce learning. The structure of the book complements the structure of the ex
