Managing Web Projects

Getting Web projects done right and delivered on time is all about efficiency. Putting the information you need and tools you can rely on at your ready disposal—Managing Web Projects—is a complete guide for project managers in the Internetworking industry. Whether you are a Web developer or an Internet Service Provider, whether your project is a quick fix, a complete overhaul, or a new start-up, this resource provides you with an organized path. It will walk you through a typical project life cycle, while providing you with all the tools and definitions needed to take charge and instill confidence in your staff and your customers. Invaluable for those seeking ISO 9001 certification, the text includes a number of detailed Work Instructions that can be used to develop a formal quality management system specific to a project management organization. They can also be leveraged in a TQM (Total Quality Management) or a Six Sigma environment. The book includes: Management guidelines for web hosting, data center migrations, site security, content development, application and Web site loading and testing, VPNs, VoIP, business continuity, and disaster recovery An Internet project management glossary, a technical Internetworking glossary, and a project management acronym table A tools suite with a proven record of success for project initiation, planning, execution, control, and close out This complete resource provides the resources needed—including dozens of time-tested templates, schedules, checklists, and flow charts—to become fully versed in and aligned with the nine knowledge areas and five major processes codified by the Project Management Body of Knowledge (PMBOK®).

PrefaceHow to Use This BookIntroductionAbout the AuthorThe Project Life CycleProject IntegrationPresalesProject PlanningProvisioningAcceptance TestingSite Launch SupportQuality AssuranceOngoing SupportFrom Scope to ScheduleThe Project or Program Management OfficeTriangle of TruthThe Triangle of Truth: The Big Three Known as the Triple ConstraintsProject Scope ManagementCharterStatement of Work (SOW)Clear DefinitionsManaging Scope ChangesWork Breakdown Structures and Project Planning SessionsPreparing for the WBS-Based Planning SessionManaging the Actual WBS-Based Planning SessionDeveloping the PlanRisk ManagementProject Time ManagementRoad Map to Developing a Project ScheduleScheduling Elements ChecklistCustomer Program Management Offices (PMOs) and Program SchedulesHuman Resource ManagementCommunications ManagementQuality ManagementImplementing a Quality Management SystemHow to Implement a Quality Management SystemDefining the Project Life Cycle: Step 1Translate the Project Life Cycle into a Formal Methodology: Step 2Develop Standards to Provide a Consistent Methodology: Step 3Develop Tools to Support Standards: Step 4Provide Standards and Tools Training: Step 5Promulgation, Documentation, and Version Control of Standards and Tools: Step 6Internal Audit Program to Measure Effectiveness: Step 7Preventative and Corrective Actions to Improve System Effectiveness: Step 8Staff and Management Review: Step 9Quality Manual—QMS: Step 10The Certification ProcessA Systems View of the QMS Inputs and OutputsWork InstructionsKey Quality Management System ElementsWork Instruction #1: Project DocumentationObjectiveScopeReference DocumentsDefinitionsProcedure or ProcessSpecial InstructionsReportingRecords (List of Documents that Your Company Will Retain)TrainingAttachmentsWork Instruction #2: Risk ManagementObjectiveScopeReference DocumentsDefinitionsProcedure or ProcessSpecial InstructionsReportingRecords (Examples Listed Below. List Those Specific to Your CompanyTrainingAttachmentsWork Instruction #3: Project SchedulesObjectiveScopeReference DocumentsDefinitionsProcedure or ProcessSpecial InstructionsReportingRecordsTrainingAttachmentsWork Instruction #4: Quality AssuranceObjectiveScopeReference DocumentsDefinitionsProcedure or ProcessSpecial InstructionsReportingRecords (Recommended Record Items Below)TrainingInternal Auditor Qualification/Certification RequirementsAttachmentsWork Instruction #5: EscalationObjectiveScopeReference DocumentsDefinitionsProcedure or ProcessSpecial InstructionsReportingRecordsTrainingAttachmentsWork Instruction #6: Project TrackingObjectiveScopeReference DocumentsDefinitionsProcedure or ProcessSpecial InstructionsReportingRecordsTrainingAttachmentsWork Instruction #7: CommunicationsObjectiveScopeReference DocumentsDefinitionsProcedure or ProcessSpecial InstructionsReportingRecordsTrainingAttachmentsWork Instruction #8: Launch SupportObjectiveScopeReference DocumentsDefinitionsProcedure or ProcessSpecial InstructionsReportingRecordsTrainingAttachmentsWork Instruction #9: Acceptance TestingObjectiveScopeReference DocumentsDefinitionsProcedure or ProcessSpecial InstructionsReportingRecordsTrainingAttachmentsWork Instruction #10: Transferring ProjectsObjectiveScopeReference DocumentsDefinitionsProcedure or ProcessSpecial InstructionsReportingRecordsTrainingAttachmentsWork Instruction #11: Customer Satisfaction SurveysObjectiveScopeReference DocumentsDefinitionsProcedureSpecial InstructionsReportingRecordsTrainingAttachmentsWork Instruction #12: Document Control ProcessObjectiveScopeReference DocumentsDefinitionsProceduresSpecial InstructionsReportingRecordsTrainingAttachmentsWork Instruction #13: ISO Document Review ProcessObjectiveScopeReference DocumentsDefinitionsProcedureSpecial InstructionsReportingRecordsTrainingAttachmentsWork Instruction #14: Post-Project ReviewsObjectiveScopeReference DocumentsDefinitionsProcedure or ProcessSpecial InstructionsReportingRecordsTrainingAttachmentsWork Instruction #15: Scope Change ManagementObjectiveScopeReference DocumentsDefinitionsProcedure or ProcessSpecial InstructionsReportingRecordsTrainingAttachmentsWork Instruction #16: Presales ProcessObjectiveScopeReference DocumentsDefinitionsProcedure or ProcessSpecial InstructionsReportingRecordsTrainingAttachmentsWork Instruction #17: Corrective and Preventative ActionsObjectiveScopeReference DocumentsDefinitionsProcedure or ProcessSpecial InstructionsReportingRecordsTrainingAttachmentsWork Instruction #18: Tools Development and Review ProcedureObjectiveScopeReference DocumentsDefinitionsProcedure or ProcessSpecial InstructionsReportingRecordsTrainingAttachmentsWork Instruction #19: Training ProcedureObjectiveScopeReference DocumentsDefinitionsProcedure or ProcessSpecial InstructionsReportingRecordsTrainingAttachmentsWork Instruction #20: Program Resource ManagementObjectiveScopeReference DocumentsDefinitionsProcedure or ProcessSpecial InstructionsReportingRecordsTrainingAttachmentsWork Instruction #21: Master Records ProcedureObjectiveScopeReference DocumentsDefinitionsProcedure or ProcessSpecial InstructionsReportingRecordsTrainingAttachmentsWork Instruction #22: Management Review Meeting ProcedureObjectiveScopeReference DocumentsDefinitionsProcedure or ProcessSpecial InstructionsReportingRecordsTrainingAttachmentsWork Instruction #23: Project and Program Progress Reporting (Customer)ObjectiveScopeReference DocumentsDefinitionsProcedure or ProcessSpecial InstructionsReportingRecordsTrainingAttachmentsTools and TemplatesProject Change Control PlanProject Change Management Process StepsProject Change Request FormProject Manager’s Project Scope Review ChecklistScope Change LogRisk Management PlanRisk RegisterRisk Summary LogRisk Management ChecklistMeetings ChecklistKick-Off Meeting TemplateLaunch Support Meeting TemplateProgress Report TemplateAction Items MatrixAfter Action ReviewsDeliverables Acceptance ProcessDaily Event LogSample Project ScheduleTelephone Log TemplateResource Authorization FormProject Manager’s External Resource Authorization Form—Directions for UseVersion and Document Control TemplateBusiness Case TemplateInternetworking Requirements QuestionnaireProject Management Service Description TemplateStatement of Work (SOW) Evaluation ToolStatement of Work TemplateYOUR COMPANY DeliverablesMilestone Schedule DatesProcurement Matrix TableCustomer Program Office Schedule TemplateScope Analysis FormLessons Learned QuestionnaireLessons Learned ReportPost-Project Review FormProject Review Protocol Review GuideConfiguration Management Process ChecklistProject Closeout FormSample Project Completion LetterRequirements Phase Completion ChecklistAction Item MatrixProject Transition GuideAudit Plan MatrixAudit TemplateNotice of Preventative and Corrective ActionPMO Quality Management System Self-Assessment ToolProject Management Quotation TemplateLaunch Support (Go-Live) Discussion ChecklistPortfolio Management/Scheduling Requirements Gathering ToolPMO Scheduling Elements ChecklistProject Management and Account Support Mentoring ModelProject Manager Interview GuideQuality Certification Tool SuitePart I GuidePart II Quality Certification ChecklistSample VoIP Connectivity ChecklistProject Status LogAppendix: Project Management and InternetworkingGlossaries and FormulasTechnical Support ToolsProject Management AcronymsEarned Value Acronyms and FormulasProject Management GlossaryTechnical ISP (Internet Service Provider) and Internetworking TermsVoice-over-IP (VoIP)/Telephony TermsIndex

Edward B. Farkas, PMP is an international speaker and consultant who has managed over $6 billion of aviation, construction, engineering, e-commerce, IT, homeland security, and telecommunications projects worldwide. He is also a patent holding engineer and, schedule permitting, a teacher at the City University of New York.