Managing Public Trust

This book brings together the theory and practice of managing public trust. It examines the current state of public trust, including a comprehensive global overview of both the research and practical applications of managing public trust by presenting research from seven countries (Brazil, Finland, Poland, Hungary, Portugal, Taiwan, Turkey) from three continents. The book is divided into five parts, covering the meaning of trust, types, dimension and the role of trust in management; the organizational challenges in relation to public trust; the impact of social media on the development of public trust; the dynamics of public trust in business; and public trust in different cultural contexts.

PART 1: Trust and public trust: background and definitions.- 1. Trust - multifaceted notion.- 2. Understanding public trust.- PART 2: Public trust and organisational challenges.- 3. Public trust and organisational change.- 4. Public trust and organisational learning in academic institutions in Poland.- 5. The role and importance of trust in the processes of human resources management.- 6. Cultural factors of trust in a public organisation as a workplace.- 7. Trust and strategic partnership – a barrier for developing dynamic capabilities as illustrated by the example of a public organisation.- PART 3: The development of public trust.- 8. Building public trust in social media.- 9. Public service design and public trust: conceptualizing and sustainability.- PART 4: The dynamics of public trust in organisational co-operation.- 10. Mutual trust: joint performance by operations strategy implementation - securing the value chain by preparedness process.- 11. From experience of public organisations - To be (without trust) or not to be (with trust) – an explanation of non-cooperative behaviour.- 12. Trust in integrated territorial investment.- PART 5: Public trust in different countries.- 13. Managing public trust in Turkey.- 14. Managing public trust: cases in Taiwan.- 15. The role of trust in spatial planning processes: The case of Poland.- 16. Intellectual capital management and trust in public administration in European countries

Barbara Kozuch is Professor of Economic Sciences at Jagiellonian University in Kraków, Poland, and a specialist in Organisation Theory and Public Management.