Management Communication, 3rd Edition

Finally business professionals will be able to learn how to communicate effectively. This book builds the essential writing, speaking, and listening skills needed to succeed. An entire section is devoted to helping non-native speakers of English in their efforts to produce readable, well-edited work. It includes Communication Dilemmas boxes that pose interesting, real-life communication choices and challenges. Six brief interviews with real communication experts are presented that explore a variety of different corporate environments. New sections are also included on social networking communications and the electronic career search. Business professionals will discover how to apply newly acquired communication skills throughout their careers.

Preface. Acknowledgments. Introduction. Part One: Pillars of Management Communication. Chapter 1. Communication Architecture for Professional Success. Chapter 2. A Process for Management Writing. Chapter 3. Individual and Collaborative Styles for Management Writing. Chapter 4. Oral Presentations. Chapter 5. Listening. Part Two: Letters, Memos, and E-mail. Chapter 6. Formats and Techniques for Business Letters. Chapter 7. Saying Yes and No in Correspondence. Chapter 8. Persuasive Messages. Chapter 9. Effective Memos and E-mail. Part Three: Reports and Proposals. Chapter 10. Short and Long Reports. Chapter 11. Proposals and Business Plans. Chapter 12. Graphic Aids for Documents and Presentations. Part Four: Career Communication. Chapter 13. The Career Search, Resumes, and Follow-up Communications. Chapter 14. Guidelines for Interviewees and Interviewers. Part Five:Communication Issues for Management Success. Chapter 15. Managing Meetings and Telephone Work. Chapter 16. Ethics and Law for Management Communication. Chapter 17. Gender Communication. Chapter 18. Crisis Communication and Media Relations. Chapter 19. Communication for Intercultural Management. Appendix A: Management Communication Cases. Appendix B: Grammar, Punctuation, and Usage. Appendix C: Documentation. Index.