Management and Information Technology after Digital Transformation

With the widespread transformation of information into digital form throughout society – firms and organisations are embracing this development to adopt multiple types of IT to increase internal efficiency and to achieve external visibility and effectiveness – we have now reached a position where there is data in abundance and the challenge is to manage and make use of it fully. This book addresses this new managerial situation, the post-digitalisation era, and offers novel perspectives on managing the digital landscape. The topics span how the post-digitalisation era has the potential to renew organisations, markets and society. The chapters of the book are structured in three topical sections but can also be read individually. The chapters are structured to offer insights into the developments that take place at the intersection of the management, information systems and computer science disciplines. It features more than 70 researchers and managers as collaborating authors in 23 thought-provoking chapters. Written for scholars, researchers, students and managers from the management, information systems and computer science disciplines, the book presents a comprehensive and thought-provoking contribution on the challenges of managing organisations and engaging in global markets when tools, systems and data are abundant.

Preface Peter Ekman, Peter Dahlin and Christina Keller Foreword Fredrik Nilsson and Fredrik Tell 1. Perspectives on Management and Information Technology after Digital Transformation Peter Ekman, Peter Dahlin and Christina Keller 2. Digital Transformation: Towards a New Perspective for Large Established Organisations in a Digital Age Alan W. Brown Part1 – The transformation of society and markets 3. Managing Digital Servitization: A Service Ecosystem Perspective David Sörhammar, Bård Tronvoll and Christian Kowalkowski 4. Caught on the platform or jumping onto the digital train: Challenges for industries lagging behind in digitalisation Peter Ekman, Magnus Berglind and Steven Thompson 5. Digitalisation for Sustainability: Conceptualisation, Implications and Future Research Directions Elena Anastasiadou, Linda Alkire and Jimmie Röndell 6. Reaching New Heights in the Cloud: The Digital Transformation of the Video Games Industry Kevin Walther and David Sörhammar 7. Hyper-Taylorism and Third-order Technologies: Making Sense of the Transformation of Work and Management in a Post-digital Era Christoffer Andersson, Lucia Crevani, Anette Hallin, Caroline Ingvarsson, Chris Ivory, Inti José Lammi, Eva Lindell, Irina Popova and Anna Uhlin 8. Why Space is Not Enough: Service innovation and service delivery in senior housing Petter Ahlström, Göran Lindahl, Markus Fellesson, Börje Bjelke and Fredrik Nilsson 9. Challenges in Implementing Digital Assistive Technology in Municipal Healthcare Ann Svensson, Linda Bergkvist, Charlotte Bäccman and Susanne Durst Part2 – Managerial and organisational challenges 10. Modern project management: Challenges for the future Klas Sundberg, Birger Rapp and Christina Keller 11. Managing the Paradoxes of Digital Product Innovation Fredrik Svahn and Bendik Bygstad 12. When External Reporting Goes Social: New Conditions for Transparency and Accountability? Cecilia Gullberg 13. Robotic Process Automation and the Accounting Profession’s Extinction Prophecy Matthias Holmstedt, Fredrik Jeanson and Angelina Sundström 14. Managing Digital Employee-Driven Innovation: The Role of Middle-Level Managers and Ambidextrous Leadership Izabelle Bäckström and Peter Magnusson 15. Digital Gamification of Organisational Functions and Emergent Management Practices Edward Gillmore 16. Leveraging Digital Technologies in Enterprise Risk Management Jason Crawford and Jan Lindvall Section 3 – Framing digitalisation 17. The End of Business Intelligence and Business Analytics Matthias Holmstedt and Peter Dahlin 18. ‘Deleted User’: Signalling Digital Disenchantment in the Post-Digital Society Cristina Ghita, Claes Thorén and Martin Stojanov 19. The Role of Boundary-Spanners in the Post-Digitalised Multinational Corporation Henrik Dellestrand, Olof Lindahl and Jakob Westergren 20. The Effect of Digital Transformation on Subsidiary Influence in the Multinational Enterprise Noushan Memar, Ulf Andersson, Peter Dahlin and Peter Ekman 21. Understanding Information System Outsourcing in the Digital Transformation Era: The Business-relationship Triad View Cecilia Erixon and Peter Thilenius 22. Transforming the Management/Profession Divide: The Use of the Red–Green Matrix in Swedish Schools Anton Borell, Johan Klaassen, Roland Almqvist and Jan Löwstedt 23. Integrating research in master’s programmes: Developing students’ skills to embrace digitally transformed markets Todd Drennan, Cecilia Thilenius Lindh and Emilia Rovira Nordman Index

Peter Ekman is an associate professor of marketing at Mälardalen University and deputy dean of the Swedish Research School of Management and IT hosted by Uppsala University. His research focuses on firm digitalisation within business networks and service ecosystems, often in a global sustainability or globalizationn context. Peter Dahlin is an associate professor of business at Mälardalen University, Sweden, and honorary visiting scholar at the University of Exeter, UK, and is affiliated to the Business School. His research interests include applied analytics, network analysis and business performance. Christina Keller is the dean of the Swedish Research School of Management and IT at Uppsala University and professor in informatics at Lund University School of Economics and Management. Her main research interests include online learning, design science research and information systems in healthcare.