Service operations comprise more than 80% in the US and are rapidly growing around the world. That's why it is useful to applicate Six Sigma to services and transactions. This book reveals how to apply simple statistical tools and Lean tools that will reduce costs and speed up service and transactions. You'll read about how classic Lean tools such as "pull systems" &"setup reduction" are being used in procurement, call center, operating rooms, governement offices, R&D etc.
