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sarangi srikant; slembrouck stefan - language, bureaucracy and social control

Language, Bureaucracy and Social Control

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Dettagli

Genere:Libro
Lingua: Inglese
Editore:

Routledge

Pubblicazione: 08/1996
Edizione: 1° edizione





Note Editore

Language, Bureaucracy and Social Control explores the varying inter-relationships between language, forms of bureaucratic organisation and social control. The text provides a detailed examination of the discursive dimensions of some of the key techniques of modern power: the 'productive' surveillance practices of administrative and public service institutions. Special attention is paid to recent developments within the state domain and the private economy such as the introduction of consumerism and promotional practices in welfare institutions, and the spread of bureaucratisation in contexts such as banking and education.




Sommario

ForewordAcknowledgements1. Language, bureaucracy and social controlBureaucracyBureacracy and social controlLanguage and bureaucracySynopsis2. Bureaucratisation and debureaucratisation in contemporary societyIntroduction: what discourse practices are construed as bureaucratic?Bureaucratisation and debureaucratisationChanging discourse practices as action and as processThe analysis of language useThe language-situation dynamicSocial control as an area of struggleConclusion3. The pragmatics of information exchange in bureaucratic discourseIntroduction: information exchange as a focus of studyBureaucrats seeking information and clients giving itInterpreting information exchange in pragmatic termsReversing the roles: clients seeking information and institutions avoiding giving informationConclusion: regulated information exchange and social control4. Role behaviour in discourseIntroductionModes of talk and multiple role behaviourDiscourse rolesShifting role relationships and the construction of social identitiesRole perception in discourseConclusion5. The client's perspective: clients as citizensIntroductionChallenging the inhuman face of bureaucracyCreating an edge over the institutionTalking to bureaucrats in order to maintain non-clienthoodClient's response to institutional failure: the case of lost mailConclusion6. The bureaucrat's perspective: citizens as clientsIntroductionAlarming the clientMaintaining bureaucracy through official documents: forms and leafletsConclusion7. The discourse of mediation: bureaucrats' dilemma and clients' wisdomIntroductionSocial workers attemting to redress the imbalanceCounselling institutionsInstitutional monopolies over mediationConclusion: socio-economic struggles over multi-tier bureaucracy8. Instead of a conclusionBibliographyAppendicesIndex




Autore

Authored by Sarangi, Srikant; Slembrouck, Stefan










Altre Informazioni

ISBN:

9780582086227

Condizione: Nuovo
Collana: Real Language Series
Dimensioni: 8.5 x 5.5 in Ø 1.00 lb
Formato: Brossura
Pagine Arabe: 256


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