Information and Communication Technologies in Tourism 2025 Proceedings of the ENTER 2025 eTourism Conference, Wroclaw, Poland, February 17–21

This book provides an extensive overview of the latest developments in information and communication technologies (ICTs) in the tourism and hospitality industry. Featuring papers presented at the International Federation for IT and Travel & Tourism’s (IFITT) 32nd annual ENTER International eTourism Conference (ENTER25) held in Wroclaw, Poland, this book examines the future of the tourism and hospitality industry and the impact ICTs such as generative AI, robotics, and Internet of things (IoT) has in creating a sustainable future for the industry.

Information and communication technologies (ICTs) continue to revolutionize travel, tourism, and hospitality. Over 30+ years, the ENTER eTourism conference has been at the forefront of providing insight on the use and impact of new technologies for travel, tourism and hospitality practitioners and researchers. However, the rapid development and deployment of new developments, including generative AI (GenAI), service robotics, IoT, and Extended Realities (XR) technologies, among others, call for a rapid and careful reassessment of ICT in tourism, particularly including ethical and societal considerations.

Examining the answer to questions such as how can technology help businesses and organizations be more agile, innovative, and resilient in difficult times; what role does technology play in driving sustainable development; how emerging technologies impact customer and employee experiences, and how challenges and dangers presented by technological disruption can be addressed, this book is valuable to scholars, researchers, students, and practitioners in tourism and hospitality.

Lyndon Nixon is an assistant professor in the School of Applied Data Science at Modul University Vienna, Austria. His research domain is the analysis and description of online media and the use of this description in the computational understanding and use of media assets, supported by knowledge models in graph-based structures ("knowledge graphs") to provide additional explicit understanding of the domain. He works in the domains of e-tourism ("Visual Destination Image"—extracting tourist destination image from online photography), news and journalism (video verification based on visual content and knowledge models), and media organizations and broadcasters ("TV Intelligence"—extracting additional information from and around audiovisual streams to enhance their re-use).

Aarni Tuomi is a senior lecturer in Experience Economy at Haaga-Helia University of Applied Sciences, Helsinki, Finland. His research interest is in using emerging technologies to improve and increase human capabilities in service business context. His work is regularly featured in trade magazines and his research has been published in top international academic journals such as Annals of Tourism Research, Psychology & Marketing, and Cornell Hospitality Quarterly. He is on the Editorial Board of the Journal of Tourism Futures and Robonomics: The Journal of the Automated Economy.

Peter O’Conner is a professor of Strategic Management at the University of South Australia Business School, Adelaide, South Australia. His primary research, teaching, and consulting interests focus on the use of technology in online retailing and marketing. He has published in leading academic journals including the Journal of Marketing, Harvard Business Review, Journal of Retailing and Consumer Services, Tourism Management, the Cornell Quarterly and the International Journal of Hospitality Management, amongst others. In 2017, he founded the Chair in Digital Disruption, sponsored by BNP Paribas, at Essec Business School in Paris, France.