Implementing the IT Balanced Scorecard Aligning IT with Corporate Strategy

Implementing the IT Balanced Scorecard: Aligning IT with Corporate Strategy thoroughly explains the concept of the scorecard framework from both the corporate and IT perspectives, laying the groundwork for implementation of the scorecard approach. It provides examples, case studies, histories, and current research, offering insight into performance measurement and management, continuous process improvement, benchmarking, metrics selection, and people management. This volume also discusses how to integrate all of these concepts into the four perspectives of the balanced scorecard. The book presents a one-stop-shopping "how-to" approach that leads to organizational success.

The goals of an IT balanced scorecard include the alignment of IT plans with business objectives, the establishment of measures of IT effectiveness, the directing of employee efforts toward IT objectives, the improved performance of technology, and the achievement of balanced results across stakeholder groups. CIOs, CTOs, and other technical managers can achieve these goals by considering multiple perspectives, long- and short-term objectives, and how the IT scorecard is linked to other scorecards throughout their organizations. Implementing the IT Balanced Scorecard: Aligning IT with Corporate Strategy lays the groundwork for implementing the scorecard approach, and successfully integrating it with corporate strategy.This volume thoroughly explains the concept of the scorecard framework from both the corporate and IT perspectives. It provides examples, case histories, and current research for critical issues such as performance measurement and management, continuous process improvement, benchmarking, metrics selection, and people management. The book also discusses how to integrate these issues with the four perspectives of the balanced scorecard: customer, business processes, learning, and innovation and financial.

Why Balanced Scorecard?What Is Balanced Scorecard? Attributes of Successful Performance Measurement SystemsCase StudiesUnderstanding Performance Management: BalancedScorecard at the Corporate Level Understanding Performance Management Techniques for Performance Assessment, Management, andImprovement Performance MeasurementBalanced Scorecard at the Corporate Level Key Elements of a Balanced Scorecard ProjectGetting ReadyDeveloping Benchmarks Choosing MetricsProcess Mapping The Balanced Scorecard Plan Aligning IT to Organizational StrategyThe IT Balanced ScorecardAltering the Balanced Scorecard for IT Great-West Life Case Study Representative IT Balanced Scorecard Value Metrics Drilling Down to the Specific SystemKeeping Track of What Is Going On Aligning IT to Meet Financial Objectives Cost-Benefit Analysis Break-Even Analysis Estimating ROI for an IT Project Earned-Value ManagementRapid Economic Justification Portfolio ManagementCalculating the Net Worth of Organizational Information IAM: Intangible Assets MonitorThe Prediction Market Aligning IT to Meet Customer Objectives Customer Intimacy and Operational Excellence InnovationAligning IT to Meet Business Process ObjectivesThe IT UtilityIntegrating CMM into Business Process Objectives Quality and the Balanced ScorecardProcess Performance Metrics Aligning IT to Promote Learning and GrowthLiberate Rather than Empower The Challenge of Peopleware Attributes of the Good Tech Manager Hiring the Best PeopleTechniques for Motivating Employees Nontechnological Issues in Software Engineering Creativity Improvement Communications and Group ProductivityManagement Quality ConsiderationsTrainingCompliance, Awareness, and AssuranceThe Proactive Risk StrategyRisk Assessment Just What Is Critical to Project Success? Scorecard and Other Performance Measurement Tools Department of Defense Performance Assessment GuideAha! Executive Decision Support System (Balanced ScorecardApplication) The Performance Organiser Microsoft Balanced Scorecard FrameworkCorVu 5SAS Strategic Performance ManagementActiveStrategy Enterprise QPR 7 Collaborative Management Software Suite, Including QPRScoreCard, QPR ProcessGuide, and QPR Collaboration Portal QPR ScoreCard Software, QPR ProcessGuide Software, QPRCostControl Software, and Strategy Map Software Healthwise Balanced Scorecard™Appendix A: IT Staff Competency SurveyAppendix B: U.S. Air Force Software Metrics Capability Evaluation Guide Appendix C: Traditional IT Metrics ReferenceAppendix D: eBay Balanced Scorecard AnalysisAppendix E: Benchmarking Data Collection from a SoftwareEngineering Requirements Elicitation PerspectiveAppendix F: Behavioral Competencies Appendix G: The Malcolm Baldrige National Quality AwardProgramAppendix H: Value Measuring Methodology Appendix I: Balanced Scorecard SamplesAppendix J: ResourcesAppendix K: The E-Business Audit Appendix L: Establishing a Software Measurement Program Appendix M: Process Assets by CMM Level: Focus on ProcessImprovement Appendix N: Selected Performance Metrics