Human-Computer Etiquette Cultural Expectations and the Design Implications They Place on Computers and Technology

Written by experts from various fields, this edited collection explores a wide range of issues pertaining to how computers evoke human social expectations. The book illustrates how socially acceptable conventions can strongly impact the effectiveness of human-computer interactions and how to consider such norms in the design of human-computer interfaces. Providing a complete introduction to the design of social responses to computers, the text emphasizes the value of social norms in the development of usable and enjoyable technology. It also describes the role of socially correct behavior in technology adoption and how to design human-computer interfaces for a competitive global market.

Chapter 1: Human–Computer Etiquette: Should Computers Be Polite? Caroline C. Hayes and Christopher A. MillerPart I: Etiquette and Multicultural CollisionsChapter 2: As Human–Computer Interactions Go Global, Helen Altman Klein, Katherine Lippa, and Mei-Hua LinChapter 3: Etiquette to Bridge Cultural Faultlines: Cultural Fault lines in MultinationalTeams: Potential for Unintended Rudeness, Kip Smith, Rego Granlund, and Ida LindgrenPart II: Introducing Etiquette and Culture into SoftwareChapter 4: Computational Models of Etiquette and Culture, Peggy Wu, Christopher Miller, Harry Funk, and Vanessa VikiliChapter 5: The Role of Politeness in Interactive Educational Software for Language Tutoring, W. Lewis Johnson and Ning WangChapter 6: Designing for Other Cultures: Learning Tools Design in the Nasa Amerindian Context, Santiago Ruano Rincon, Gilles Coppin, Annabelle Boutet, Franck Poirier, and Tulio Rojas CurieuxPart III: Etiquette and Development of TrustChapter 7: Network Operations: Developing Trust in Human and Computer Agents, Mary T. Dzindolet, Hall P. Beck, and Linda G. PierceChapter 8: Etiquette in Distributed Game-Based Training: Communication, Trust, Cohesion, James P. Bliss, Jason P. Kring, and Donald R. LamptonPart IV: Anthropomorphism: Computer Agents that Look or Act Like PeopleChapter 9: Etiquette in Motivational Agents: Engaging Users and Developing Relationships, Timothy BickmoreChapter 10: Anthropomorphism and Social Robots: Se tting Etiquette Expectations, Tao Zhang, Biwen Zhu, and David B. KaberPart V: Understanding Humans: Physiological and Neurological IndicatorsChapter 11: The Social Brain: Behavioral, Computational, and Neuroergonomic Perspectives, Ewart de Visser and Raja ParasuramanChapter 12: Etiquette Considerations for Adaptive Systems that Interrupt: Cost and Benefits, Michael C. Dorneich , Santosh Mathan, Stephen Whitlow, Patricia May Ververs, and Caroline C. HayesPart VI: The Future: Polite and Rude Computers as Agents of Social ChangeChapter 13: Etiquette-Based Sociotechnical Design, Brian Whitworth and Tong LiuChapter 14: Politechnology: Manners Maketh Machine, P.A. HancockChapter 15: Epilogue, Caroline C. Hayes and Christopher A. MillerIndex