Hotel Accommodation Management

This book offers students a uniquely concise, accessible and comprehensive introduction to hotel accommodation management that covers the range of managerial subjects and disciplines in the sector. The book focuses on enduring aspects of the accommodation management function (front office management, housekeeping, revenue management); the changing context of hotel accommodation provision (the move to ‘asset light’, the supply of accommodation, trends in hotel investment and asset management, the challenges engendered by social media and the collaborative economy to the hotel market); and the role of accommodation in additional and integrated facilities and markets (spas, resorts, MICE markets). International case studies illustrating examples of practice in the industry are integrated throughout, along with study questions and other features to aid understanding and problem solving. This is essential reading for all hospitality and hotel management students.

Contents List of Figures List of Tables Acknowledgements Notes on contributors Foreword Dr Constantinos Verginis Chapter 1: Introduction: Managing Hotel Accommodation – an Overview Roy C Wood Chapter 2: Trends and Issues in Hotel Ownership and Control Rob van Ginneken Chapter 3:Valuation of Hotel Assets Michael Schwarz Chapter 4: Hotel Accommodation Design Roy C Wood Chapter 5: Hotel Front Office Management Andy Heyes Chapter 6: Housekeeping and Related Accommodation Services Roy C Wood Chapter 7: Hotel Spa and Wellness Management Andy Heyes Chapter 8:Accommodation and MICE Glenn McCartney Chapter 9: Managing Accommodation in Integrated Resorts Glenn McCartney Chapter 10:Hotel Revenue Management Stan Josephi and Frans Melissen Chapter 11:Hotels and Social Media Peter O'Connor Chapter 12:Hotels and Sustainability Frans Melissen Chapter 13: Co-creation and the Sharing Economy in Hospitality and Tourism Jörn Fricke Chapter 14:Facilities Management Roy C Wood Chapter 15: The Future(s) of Hotel Accommodation Management Roy C Wood Index

Roy C. Wood is a Visiting Professor in the Hertfordshire Business School, University of Hertfordshire, and in the Academy of Hotel and Facility Management at NHTV Breda University of Applied Sciences, the Netherlands. He previously held professorships at Strathclyde University, NHTV Breda University of Applied Sciences and the University of Macau. In the private sector he was Principal and Managing Director of IMI University Centre (Switzerland), Dean of the Oberoi Hotel Group Centre for Learning and Development (India), and Chief Operating Officer of the Gulf Hospitality and Tourism Education Company (Bahrain). Wood is the author, co-author and editor/co-editor of some 15 books and more than 50 refereed research papers.