"A comprehensive, detailed, survey of e-government practices, this book is a significant contribution to the field."--Stuart Bretschneider, Syracuse University
"This well-written book nicely blends the diffusion theory of technical innovations with the comprehensive nature of the evolution of e-government."--M. Jae Moon, Korea University and Texas A&M University
"I've seen no other work that brings together this much empirical evidence on the general trend of government agencies' adoption of IT for their services."--Eszter Hargittai, Northwestern University.
