Digital Governance Leading and Thriving in a World of Fast-Changing Technologies

Digital Governance provides managers with a simple and jargon-free introduction to the impact that digital technology can have on the governance of their organisations. Digital technology is at the heart of any enterprise today, changing business processes and the way we work. But this technology is often used inefficiently, riskily or inappropriately. Worse perhaps, many organisational leaders fail to grasp the opportunities it offers and thus fail to "transform" their organisations through the use of technology. This book provides an explanation of the basic issues around the opportunities and risks associated with digital technology. It describes the role that digital technology can play across organisations (and not just behind the locked doors of the IT department), giving boards and top management the insight to develop strategies for investing in and exploiting digital technology as well as arming them with the knowledge required to ask the right questions of specialists and to detect when the answers given are evasive or irrelevant. International in its scope, this essential book covers the fundamental principles of digital governance such as leadership, capability, accountability for value creation and transparency of reporting, integrity and ethical behaviour.

Author biographies Chapter 1. Introducing digital governance Summary, A digital governance manifesto, The scope of digital governance, The role of the governing body, About this book, References Chapter 2. Digital governance strategy Summary,A strategy for digital technology, A pragmatic approach to digital governance, Achieving good governance, Strategic governance principles, Delivering strategic change. Chapter 3. Managing rapid change in a digital world Summary,The digital opportunity, The pace of change, Getting started, Getting digitisation right, Projects or programmes? References Chapter 4. Digitising internal operations Summary, Understanding digitisation, Making the case for process digitisation, Issues with digitisation, References Chapter 5. Transforming products and services Summary,Models of digital transformation, Digitally enhanced products, Digitised products, New business models, Reference Chapter 6. Digital marketing and sales Summary, Understanding consumers, Talking to consumers, Governance of marketing assets, Making the sale, Finding the right people, Reference Chapter 7. Thinking digital in mergers, acquisitions and venturing Summary,Acquiring services rather than organisations, Assessing the fit, Making it happen, The deal is done, so now what? Reference Chapter 8. Digital technology in accounting and financial management Summary,The problem, The opportunity, Getting it right (and wrong), Reference Chapter 9. Human resources in a digital age Summary, Recruitment, The "employer brand", Managing workers, Enhancing the human, References Chapter 10. Assuring digital compliance Summary, Why care about compliance? Sources of compliance obligations, Becoming compliant, The role of standards, Emerging compliance obligations, Rationalisation of compliance, References Chapter 11. Information and cyber security Summary,What is all this fuss about? Cyber risk management, Layered protection: people, process and technology, Protection through people, Protection through process, Protection through technology, Role of the board in security, References Chapter 12. Delivering digital privacy Summary,Privacy: an urgent priority, Privacy compliance, Getting it right, Employers’ vicarious liability, Embedding privacy and minimising risk, References Chapter 13. Think digital resilience Summary,A grandiose name for business continuity? Resilience challenges, Reference Chapter 14. Emerging digital technologies Summary, Big Data, Robotic process automation and autonomous systems, Artificial intelligence, Internet of Things, Wearables, 3D printing, Distributed ledgers and blockchain, Virtual reality and augmented reality, Implants and brain-computer interfaces, Is all this just snake oil? Digital governance glossary Index

Jeremy Swinfen Green MA, MBA, CMC, FIChas spent over 25 years advising organisations about digital technology and "human factors"–how people interact with technology. He has degrees from the University of Oxford and CASSBusiness School. He has also written Cyber Security: An Introduction for Non-Technical Managers (2015). Stephen Daniels FMS, FIOR, FBCS, CITP has spent 35 years in digital governance, risk management, security, privacy, resilience and compliance. Whilst consulting to major organisations from BA to NATO, he has also authored over a dozen British and International standards in these disciplines.