Designing Mobility and Transport Services Developing traveller experience tools

European cities increasingly face problems caused by transport and traffic. For many people transport provision is unsatisfactory and current arrangements are leading to a deteriorating environment. A fundamental problem is that our currently fragmented approach makes it difficult to understand fully the circumstances and needs of transport users. In any overall approach public transport is a crucial component. Designing Mobility and Transport Services shows how these issues can be addressed and resolved.The development of an inclusive, validated passenger experience measurement instrument is the first step in understanding the situation and thus tackling it. It is needed if we are to create high quality, user centred, integrated, accessible public transport services, which are capable of attracting and retaining public transport users whilst meeting sustainability targets. The METPEX research project was devised to tackle these issues. Coordinated by Coventry University, the METPEX consortium brought together 16 European partners from 12 countries. The project’s underlying rationale was the proposition that if transport operators and authorities were provided with a robust, reliable and tailorable means of measuring the whole multimodal passenger journey, they could improve service provision. The book describes how such an improvement can be achieved, to attract travellers out of their private vehicles, thereby reducing congestion and pollution and increasing health and well-being. It provides a template for a creative approach and a meta-design narrative in designing for transport systems to enhance mobility choices by improving the door to door journey and thus underpin sustainable transport initiatives.

Preface Professor Michael Tovey Overview of the METPEX project Andree Woodcock Part 1: The Context for the Project (cover page) Chapter 1. Sustainable Transport Dan Caraman and Isolda Constantin Chapter 2. The complexity of the public transport system Andree Woodcock with Gabriela Rodica Hrin Chapter 3. The Door-to-Door Journey Dan Caraman, Laura Panea, Michael Tovey Chapter 4. The whole journey experience through the lens of the hexagon spindle model Andree WoodcockChapter 5. Land use and Mobility Behaviour: why planning solutions are not suited to solving mobility problems Merja Hoppe, Alberto Castro Chapter 6. Accessibility and Policy: Definitional framework of transport accessibility Nigel Berkeley, Kevin Broughton and Jordon Lazell Part 2: The METPEX Tools (cover page) Chapter 7. Implementing various different tools to measure the door-to-door travel satisfaction Yusak O. Susilo and Roberto Abenoza Chapter 8. Enhanced Transport Survey Tools in Location-Aware Devices Dr. Fotis K. Liotopoulos Chapter 9. METPEX Trial Results – Investigating different key determinants of travel satisfaction for different group of travellers Yusak O. Susilo and Roberto Abenoza Chapter 10. Quality Indicators for the whole-journey experience Marco Diana, Miriam Pirra, Alberto Castro and Andre Duarte Chapter 11. Traveller groups and public transport Jane Osmond and Andree Woodcock Part 3: Practical Applications (cover page) Chapter 12. From KPIs to operationalising the quality of the passenger experience Andree Woodcock Chapter 13. Strategies for integrating and optimising transport systems Andree Woodcock, Merja Hoppe, Elena Tavlaki, Andrius Jarzemskis, Georgio Georgiadis Chapter 14. Guidance for selecting innovative technologies to support integrative accessibility Andree Woodcock, Andrius Jarzemskis, Merja Hoppe, Elena Tavlaki, Georgio Georgiadis, Dolores Herrero Part 4: Impact and Conclusion (cover page) Chapter 15. Impact of METPEX Andree Woodcock Chapter 16. Conclusion: Smart Cities Michael Tovey, Andree Woodcock and Jane Osmond

Michael Tovey is Reader in Design Pedagogy and Professor of Industrial Design at Coventry University. He was Dean of the Coventry School of Art and Design for 18 years.Andree Woodcock is Professor of Educational Ergonomics and Design and Coventry University and Director of the Centre of Excellence in Product and Automotive Design.Jane Osmond is Research Fellow for the Centre of Excellence for Automotive and Product Design (CEPAD). As research fellow for the Centre, her main duties include carrying out, analysing and publishing qualitative research on a number of projects.