Corporate Sigma Optimizing the Health of Your Company with Systems Thinking

One study after the next shows that most employees are unhappy with their jobs and that less than a third actively engage with their work. That means that two out of every three are merely putting in their time, rather than maximizing productivity and attaining satisfaction. One could argue that such a malaise is the symptom of an unhealthy workforce. Corporate Sigma: Optimizing the Health of Your Company with Systems Thinking shows you how to develop extraordinary competence in your employees. Your organization will function as a system capable of learning, adapting, developing, and growing according to the winning vision you set for it. Like Six Sigma, Corporate Sigma is a metric that assesses the quality or the health and wellness of an entire organization. But assessment is only the first step. Providing you with distinctive tools that will transform your organization into a customer-driven, profitable, and continuous learning organization, this guide— Defines the roles that employees and managers should play in a healthy organization and the principles and values that will guide them Shows you how to build an inherent sense of purpose, possibility, and commitment in every employee Offers you the tools needed to link an entire organization and assess its effectiveness or wellness Organized in self-contained sections, you can focus on what you believe needs direct attention, such as leadership, vision, or tools for lean improvement. However, once you start a healing journey, you are likely to discover the best cures are always holistic.

Introduction: Taking ChargeLEADERSHIP SIGMA: THE BRAIN Leadership and ManagementPurpose of Leadership Importance of Leadership Core Competencies for Successful Leadership Leadership Core Competencies Strong Interpersonal SkillsPersonal QualitiesTechnical KnowledgeLeadership Tasks Assess How the Organization Functions Know the Organization’s Objectives Determine How the Organization Can Achieve Its Objectives and Improve Have a Vision for What the Organization Should Become Infuse Leadership Qualities into the Organization Improving Leadership Developing Leadership Leadership and Systems Thinking CORPORATE BELIEFS: THE SOULCorporate Culture Organizational MissionOrganizational Core ValuesOrganizational Vision Shared Vision — The Secret THE ROAD TO CORPORATE WELLNESSCorporate Balanced ScorecardThe Four Perspectives Financial Perspective External PerspectiveInternal Perspective Learning and Growth PerspectiveCorporate Critical Success FactorsCorporate ObjectivesCorporate Performance MeasuresCorporate Targets Corporate Improvement Actions Strategic Alignment by Cascading the Balanced Scorecard Strategy MapCase Study: Acme Circuits Acme Circuits’ Corporate Balanced Scorecard Acme Circuits’ Strategic Map HUMAN CAPITAL: THE HEART Employee SatisfactionPersonal Balanced Scorecards Personal VisionPersonal Mission Personal Key Roles Personal Critical Success Factors Personal Objectives Personal Performance Measures Personal Targets Personal Improvement Actions BECOMING LEAN: TRIMMING THE FATBrief History of LeanElimination of Waste Lean Principles Lean as a Business SystemOther Essential Lean ToolsCellular Manufacturing Production SmoothingStandardized WorkTotal Productive Maintenance (TPM) Business Philosophy for LeanOther Resources SIX SIGMA PROTOCOL: THE MEDICINE Brief History of Six SigmaWhat Is Six Sigma?DMAIC Model Define PhaseMeasure Phase Analyze Phase Improve Phase Control PhaseProcess Capability StudySix Sigma MetricsProcess ShiftTypes of Metrics: Defect per Unit (DPU), Rolled DPU, Defect per Million Opportunities (DPMO)Counting OpportunitiesSix Sigma InfrastructureRole of Executive ManagementRole of ChampionsRole of FinanceRole of Master Black BeltsRole of Black BeltsRole of Green BeltsRole of Project Team MembersLean Six Sigma: A Perfect MarriageSYSTEMS THINKING: THE PRESCRIPTION FOR CORPORATE ARRHYTHMIAS Systems Thinking: A Better SolutionSystems Thinking and Statistical ThinkingTypes of Problems Systems Thinking Can Help SolveSystems Thinking Tools and LanguageCreating Causal Loop Diagrams CLD Elements VariablesConnectionsSignsVoice of the SystemModeling Hierarchy Knowledge Networking: The Big PictureHow to Create a Connection MatrixEvent Pattern InferenceInput and Connection PoliciesSimulationPolicy StatusLeverage VariablesPractical Application of CLD ModelsProduct Line ProfitPolicy Evaluation (Policy Scores)Sick Call-in ReductionThings to Consider before ActingTHE CORPORATE SYSTEM Systems Engineering StepsStep 1: Identify the Stakeholders and Elicit Their Needs Step 2: Translate the Needs into a Set of System Requirements: Serial Systems, Parallel Systems, Mixed SystemsStep 3: Define the Bounds of the System to Be DevelopedStep 4: Define the Functions That the System Must Perform to Transform the Inputs into OutputsStep 5: Determine the “Best” Technology with Which to Implement the Functions Systems Engineering Applied to Human SystemsStep 1: An Intense Focus on Identifying the Stakeholders and Eliciting Their NeedsStep 2: Translate the Needs into a Set of Overall Corporate-Level Output RequirementsStep 3: Define the Bounds of the CorporationStep 4: Define the Functions That theSystem Must Perform to Transform the Inputs into OutputsStep 5: Determine the “Best” Technology with Which to Implement the Functions Systems Engineering a Healthy CompanyCONCEPTION AND DEVELOPMENT Inbound Marketing — The Ears of the OrganizationIdentify the StakeholdersElicit the Stakeholder NeedsOpportunities for Success or Failure of Inbound MarketingTechnology Development — Cellular Growth Technology Development for Six SigmaOpportunities for Success or Failure of Technology DevelopmentProduct Development — The DNA of the Organization Design for Six SigmaOpportunities for Success or Failure of Product DevelopmentInnovation: EvolutionCorporate Functions and Six SigmaSENSORY SYSTEMS: THE CRITICAL ROLE OF INFORMATION TECHNOLOGY AND HUMAN RESOURCES IT Sigma: The Nervous System Management Commitment to IT SigmaIT Sigma Quality Management and Improvement Methodology IT Sigma Business Case IT Sigma Project Selection Step 1: BPS Process Identification Step 2: BPS Process Relationships Step 3: IT Sigma Project SelectionIT Sigma Project ExecutionIT Sigma PlaybookHR Sigma: The Five SensesStrategic PlanningOperationsAdministrativeCORPORATE WELLNESS: THE PHYSICALThe Corporate CAT Scan Series Systems Parallel Systems Corporate Systems Scanning Serial ProcessesScanning Parallel SystemsCombination of Series and Parallel SystemsCorporate Sigma IndexObjectives of a Corporate CheckupCorporate 911: TraumaA Holistic Approach: The Value of Discipline