Contemporary Research on Business and Management Proceedings of the International Seminar of Contemporary Research on Business and Management (ISCRBM 2019), 27-29 November, 2019, Jakarta, Indonesia

This book contains selected papers presented at the 3rd International Seminar of Contemporary Research on Business and Management (ISCRBM 2019), which was organized by the Alliance of Indonesian Master of Management Program (APMMI) and held in Jakarta, Indonesia on 27-29th November 2019. It was hosted by the Master of Management Program Indonesia University and co-hosts Airlangga University, Sriwijaya University, Trunojoyo University of Madura, and Telkom University, and supported by Telkom Indonesia and Triputra. The seminar aimed to provide a forum for leading scholars, academics, researchers, and practitioners in business and management area to reflect on current issues, challenges and opportunities, and to share the latest innovative research and best practice. This seminar brought together participants to exchange ideas on the future development of management disciplines: human resources, marketing, operations, finance, strategic management and entrepreneurship.

Warehouse Selection Using Center-of-Gravity Method in Minimizing Transportation CostC. Lukardi, M. HamsalMarketing strategy postgraduate Tangerang Muhammadiyah University to improve human resources in Tangerang cityP. Susilo, C. Kurniastuti, D. HadiwijayaExamining a psychological sense of brand community in Iphone users O.O. Sitepu, N. SobariFactors contributing to employee performanceE. W. Silitonga, J. SadeliService-quality enhancement of the good willie barber shop using importance-performance analysis and business model re-modellingR. H. Putri, A. A. CholilExploring the Big Data Adoption by Indonesian Start-upsD. Riswantini, U.S. Putro, M. SiallaganAnalyzing the effect of job satisfaction and work-life enrichment as factors toward employee turnover intention (A case in PT XYZ)M. Raynaldi, A. SatryaSBH strategic planning of new business developmentA. A. Adyana, A. D. HananiCreating financial statements for performance evaluation at MSME ENF P. Kusumapratiwi, L. SudhartioThe effect of work autonomy on innovative work behavior in application and game developer sector: psychological flow as mediator P.D. Lestari, A. SatryaPhysical Evidence Development of SME Woven Coffee Through Business CoachingD. D. Sindudipoera, S. K. WidhaningratIncreasing Revenue Using Marketing Plan on Geotracker Product Based on Business Coaching Method J. Haryanto, H. SuhaimiThe effect of fun at work on turnover intention and organizational citizenship behavior with affective commitment as a mediating variable on millennial employees in the digital creative industryS.G. Oktariza, P.M. DesianaThe effect of role overload on organizational citizenship behavior of national standardization agency employees mediated by employee exhaustion and moderated by supervisor autonomy supportD. N. Sari, P. M. DesianaStrategies to increase liquidity and productivity in divisi tanaman semusim PTPN IX: A Case Study E.R. Tholib, A.D. HananiThe Restructuring of State-Owned Enterprises: A Case Study in an Indonesian Trading CompanyO. Laura A., R. RokhimAnalysis of the role of work-family balance mediation in the relationship between social support and job satisfaction of offshore workers in the oil and gas industryI.O. Simanjuntak, P.M. DesianaThe impact of push, pull, and mooring factors toward customer switching intention on internet service providers in Indonesia T. Kusumastiti, T.E. BalqiahThe employment relationship, turnover and organizational performance in garment factories: a conceptual paperL. Damaryanti, P. WulandariAnalysis of the effect of servicescape and coffee quality on customer satisfaction using an experiential marketing and brand identity approach in Anomali Coffee, senopati jakarta as a case study A.L. Larasati, A.Z. AfiffThe Influence of school climate, social-emotional learning, and proactive personality on job satisfaction of PAUD teachers mediated by teaching efficacy in Depok, West Java, IndonesiaF.A. Fanhandaya, A. SatryaThe Impact of Working Capital Management on Company’s Performance: Evidence from Manufacturers in ASEAN-5R.U. Hutapea, M. UlpahThe influence of self-efficacy on reduced audit quality practice with burnout as a mediator on public auditorsD.R. Angraini, A. SatryaThe influence of ownership and board size on the performance of state-owned enterprises in Indonesia Stock Exchange period 2013 – 2018 S.A. Sutomo, J. JahjaThe role of individual and situational factors to whistleblowing in public sectorsD.C. Budiutami, A. ApriliantiThe Role of Work Satisfaction Mediation on The Effect of Work Rotation to Employee Performance in Telkom Region Lampung V. I. Sinisuka, A. Ahadiat, N. MardianaJapanese Cultural Festival Behavioral Intention based on Attendees’ Co-creation, Perceived Value, and SatisfactionM. Larasati, T.E. BalqiahCommitment and Identification in The Millennial Employee: The Perceptions of Organizational and Supervisor SupportInnayatussolihah, E. S. PuspariniThe Influence of Entrepreneurial & Marketing Orientation to Strategic Learning Capability and SME Performance Automotive Industry in Indonesia - A Conceptual FrameworkM. Z. Azizi, L. SudhartioThe effect of human resource management practices on turnover intention of the auditor in XYZ institution in Indonesia: the mediating role of burnoutA. W. Pratiwi, A. SatryaDeterminant of Financial Inclusion in Indonesia C. Azzahra, R.A. KasriFactors influencing customer’s continued mobile app use intention from internet service provider perspective information adoption model Y. Pitasari, S. Rahayu H.H.The effect of Fun at Work and Social Support towards Organizational Citizenship Behavior with Work Engagement as a Mediation Variable at PT Telkom Indonesia (Regional II)D. C. Ginbreta,P. M. DesianaContinuance Usage Intention in Mobile Payment Services N. Fitria, N. SobariInfluence of Healthy Lifestyle, Health Concern, Environment Concern, Product Quality towards Intention to Purchase Organic Coffee R Puspitasari, T. E. BalqiahHalal Tourist Destination in Indonesian Muslims Perspective M. Fakhri, N. SobariConsumer Intention to Adopt PayLater – An Empirical StudyA.S. Rachmawati, R.D. AstutiPromotional media development of MSMEs Bakmie Pulau Seribu A. R. Lubis, S. K. WidhaningratImprovement of Dredging Project Planning with Maturity Model of Lean Project Planning and Control ApproachK.N.P. Nugrohoa, M.L. SinggihThe Influence of Destination Image on Tourist Satisfaction and Tourist Loyalty: A Case Study of Urban Tourism in Semarang, Indonesia G.P.M. Agung, S. Wijaya, D.C. WidjajaRisk of Analysis on Rearing Period of Broiler Chicken in Closed House Management with Bayesian Network Ramdhani, Vanany I.The liquidity contagion in the ASEAN-5F.A. Pratiwi, Z. AnantoThe Development of Marketing Channels through Social Media, E-Commerce and Instagram Promotion Standard Operating Procedures of SMEs X E. K. Prasetyo, S. K. WidhaningratThe Expansion of Marketing Channel and Creating Company Profile for A Wedding Photography SMEN. Wiridyadewi, H. SuhaimiThe Effect of Online Promotion and Travel Motivation on Intention to Travel to Ecotourism Destinations in Indonesia: The Role of Destination Image as a Mediating VariableS.F. Mulianto, H. Semuel, S. WijayaForming a Financial Statement of a Construction Company PT DMPD.A. Rachma, F. IsmaeniCan Negative News Moderate Your Intention to Vote?A. Humairoh, N. SobariUse Case Points Integrated to Scrum Framework for Software Development Cost and Effort EstimationsL.N. Safitri, M. I. IrawanImpact of functional and non-functional value in adoption intention of Gesits electric motorcycle in IndonesiaF. Habibie, M. G. AlifOptimization of Instagram Promotion Channel and Distribution Channel Using E-Commerce Platform Toward MSME AtkeyP. Nabila, S. HasnulCompetition in banking financial technology: perspective demand sideI. Sadalia, F. N. Nasution, A. FauziLiquidity and Credit Risk in Indonesian Islamic BanksA. Salahuddin,W. A. Perdana, N. D. HendranastitiOil Price and Cost of Hajj: The Evidence from IndonesiaA. Salahuddin,W. A. Perdana,N. D. HendranastitiCorporate Social Responsibility Performance and Banking Soundness in Indonesia: Should the Industry be more Socially Responsible?R. Rokhim, W. A. Perdana, M. R. AstriniOil Price and Airlines Company Financial SoundnessR. Rokhim, W. A. Perdana, M. RobbaniQuality of channel integration, perceived fluency and omnichannel service usage in the fashion industry moderating the role of gender J. A. Nasir, T. E. BalqiahFinancial Feasibility Analysis for outlet expansion of Masalalu Café based on Business Coaching MethodM. Sugiarto, H. SuhaimiThe Influence of Non-Interest Income towards Credit Risk and Loan Spread in ASEAN-5N.D. Novianti, R. RokhimCredit Growth and Financial Fragility in the ASEAN RegionC. J. Hakim, R. Rokhim, M. AuliaThe effect of corporate governance and financial factors on dividend payment F. Asali, W. R. Murhadi , B. S. SutejoDeterminants of Mekaar’s Ultramicro Credit Default ProbabilityN. Nurusshafa, R. RokhimDeveloping Busin

Siska Noviaristanti (siskamarhen@telkomuniversity.ac.id) is a lecturer and researcher at Telkom University. She was born in Pekanbaru on November 10, 1978. After graduating from undergraduate degree in Mathematics Department, Padjadjaran University, she studied at the Department of Industrial Engineering and Management of the Bandung Institute of Technology and took Doctoral Degree at Department of Design, Manufacture and Engineering Management, University of Strathclyde, Glasgow, United Kingdom. Currently she is a head of Master of Management program of Telkom University. She has published article in international conference proceedings in innovation management area.