Making It in IT

NOTE EDITORE

Written for those starting a career in IT or whose career is well advanced, this career guide shows how to blaze a path to success through the jungle of modern IT. With a career spanning five decades, the author shares lessons he learned the hard way so readers do not have to learn them the hard way. By emphasizing the importance of business processes and applications to IT, this book explains how to understand the value and positioning of hardware and software technology in order to make appropriate decisions. It addresses the importance of IT architecture and the roles service and systems management play. It also explains service level agreements (SLAs) and provides sample SLAs. Readers learn how to conduct IT assessments using SWOT (strengths, weaknesses, opportunities, and threats) analysis. It also shows how to use root-cause analysis (RCA) to detect the sources of failure and poor performance. An overview of risk management and the steps involved in developing a business continuity plan are also included. The book looks at all facets of an IT professional’s career. It explains how to build an IT team and examines the roles and responsibilities within the team. It shows how to provide professional customer care to IT clients. Business executives recognize the importance of IT, and this book shows technology professionals how to thrive in the business world. It covers: Making effective presentations Report and proposal writing Negotiating and persuasion skills Running productive meetings Time and stress management The book also discusses such important career skills as listening, continual and incremental learning, and communicating at all levels. From its templates and checklists to its comprehensive and holistic view of a successful IT career, this book is an indispensable guide for every professional working in IT today and tomorrow.

SOMMARIO

On Your MarksMaking What in IT?Reasons for Your IT CareerPick Your SpotComputer Science WorldHot TopicsPreambleIT in a NutshellIT ComponentsIT End-to-EndIT Project CycleIT Process CycleIT Quanti?cationIT in My TimeThe Future and YouConclusionPersonal Skills and People WatchingWho Pays Your Salary?Dealing with CustomersTime ManagementClean DeskBody LanguageSome Basic Rules of BehaviorStress ManagementWell-Being at WorkLearning SkillsMeetingsCommunications SkillsWriting Reports, Tenders, or ProposalsPresentation SkillsListening SkillsIn?uencing PeopleTeam BuildingSpotting PhoniesProblem SolvingMapping Your FutureTechnical and Management SkillsIT ControlTechnical HorizonGeneral IT WorldIT ArchitectureService and Systems ManagementSystemsProcessorsNetworksStorageElementary Math SkillsThe IT Universe TodayChapter ComponentsType : Eternal KnowledgeType : Evolving KnowledgeIT AbstractionThe Physical UniverseGraphicsThe Logical (Abstract) UniverseVirtualizationVirtualized/Abstracted EnvironmentsOther IT ConceptsCloudsData TopicsSystems and Service ManagementMalwareNetwork ProtocolsDevOps and Continuous DeliveryData Centers and EnvironmentPerformance BenchmarksInformation SourcesIT "Standards" BodiesRoles and ResponsibilitiesThe IT RoleThe Role of an IT ArchitectRules for EveryoneFun, Mottoes, and GaffesInstructive IncidentsAmusing IncidentsFace to FaceUseful SayingsBanal SayingsHow to Treat PeopleHints for ManagersFinal ThoughtsAppendicesGlossaryIndex

AUTORE

Dr. Terry Critchley is a retired IT consultant living near Manchester in the United Kingdom. He studied physics at the Manchester University (using some of Rutherford's original equipment!), gained an Honors degree in physics, and 5 years later with a PhD in nuclear physics. He then joined IBM as a Systems Engineer and spent 24 years there in a variety of accounts and specializations, later served in Oracle for 3 years. Terry joined his last company, Sun Microsystems in 1996 and left there in 2001, after planning and running the Sun European Y2000 education, and then spent a year at a major UK bank.

ALTRE INFORMAZIONI

• Condizione: Nuovo
• ISBN: 9781498782760
• Dimensioni: 9.25 x 6.25 in Ø 1.25 lb
• Formato: Copertina rigida
• Illustration Notes: 50 b/w images and 8 tables
• Pagine Arabe: 271
• Pagine Romane: xxvi