ITIL Foundation Exam Study Guide

NOTE EDITORE

Written by accredited ITIL trainer and Certified ITIL Expert Liz Gallacher, the ITIL Foundation Exam Study Guide is your complete guide to passing the ITIL Foundation Exam. Organized around the ITIL Foundation syllabus, and based on the Author's vast experience in teaching ITIL students, this guide includes everything readers need for success. Topics include: Introduction to IT Service Management and ITIL Service Strategy: designing, developing and implementing service management as a strategic asset to align with Business processes.Service Design: The design and development of service and service management processes.Service Transition: The building, testing, authorising, documenting and implementation of new and changed services into operation.Service Operation: The day-to-day support and management of live servicesContinual Service Improvement: Creating and maintaining value for customers through monitoring and improving services, processes and technology throughout the lifecycle. The accompanying DVD includes valuable study aids including flash cards, mock exams, sample questions and more.

SOMMARIO

Everything you need to prepare for the ITIL exam The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Includes a DVD that features valuable study aids such as flash cards, mock exams, sample questions, and more If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

ALTRE INFORMAZIONI

• Condizione: Nuovo
• ISBN: 9781119942757
• Collana: SERIOUS SKILLS
• Dimensioni: 234 x 17.45 x 186 mm Ø 754 gr
• Formato: Brossura
• Illustration Notes: Illustrations
• Pagine Arabe: 408