Chatbots and Human-Centered AI

TRAMA

This book constitutes the refereed proceedings of the 8th International Workshop on Chatbots and Human-Centered AI, CONVERSATIONS 2024, held in Thessaloniki, Greece, during December 4–5, 2024. The 12 full papers and 3 short papers  were carefully reviewed and selected from 35 submissions.  They were organized in topical sections as follows: Understanding and Designing for Human-AI Interactions; Human-Centred AI in Education and Social Support; Conversational AI for Citizens and Customers.

SOMMARIO

.- Understanding and Designing for Human-AI Interactions. .- Analyzing Patterns of Conversational Breakdown in Human-Chatbot Customer Service Conversations. .- Selecting Empathic Response Headers in Customer Support Conversations with LLM-based Emotion Recognition. .- Exploring the Effects of Consistency-based Hallucination Detection for LLM-based QA Chatbots: A Simulation Study. .- LadderChat – An LLM-based Conversational Agent for Laddering Interviews. .- Can Machine Learning Models Recognise Emotions, Particularly Neutral, Better Than Humans?. .- Human-Centred AI in Education and Social Support. .- An AI-Powered Learning Companion for Adaptive and Personalized STEM Educatio. .- Development and Evaluation of a University Chatbot Using Deep Learning: A RAG-Based Approach. .- A Voice-Enabled Intelligent Virtual Agent for People with Memory Impairments: Thematic Analysis of Focus Group Results. .- The BookBot Project: Conceptual Design of a Social Robot Facilitating Reading Motivation. .- Questions people ask ChatGPT regarding their romantic relationships and what they think about the provided answers: An exploratory study. .- Conversational AI for Citizens and Customers. .- AI-Driven Dialogue: Leveraging Generative AI in Conversational Agent Voting Advice Applications (CAVAA). .- First Aid for Europe – A Study on the Impact of Digital Voting Assistants on Young Adults During the Elections for the European Parliament in 2024. .- An Analysis of Federal and Municipal Chatbots in Germany. .- LLM-powered Conversational AI in Customer Service: Users’ Expectations and Anticipated Use. .- Feeling Understood by AI: How Empathy Shapes Trust and Influences Patronage Intentions in Conversational AI.

ALTRE INFORMAZIONI

• Condizione: Nuovo
• ISBN: 9783031880445
• Collana: Lecture Notes in Computer Science
• Dimensioni: 235 x 155 mm
• Formato: Brossura
• Illustration Notes: XII, 262 p. 59 illus., 39 illus. in color.
• Pagine Arabe: 262
• Pagine Romane: xii