Buying, Supporting, Maintaining Software and Equipment

TRAMA

This book presents information about maintenance and support issues for technology products in the order in which users experience them. The first section deals with the initial purchase of equipment and software and associated initial support contracts. The second section delves into post-warranty support options and issues. The third section provides more technological details about how machines are built and how software interacts with hardware. The final section integrates the preceding materials to help prepare readers to fully control the lifecycle of their purchases.

NOTE EDITORE

Describing how to avoid common vendor traps, Buying, Supporting, Maintaining Software and Equipment: An IT Manager's Guide to Controlling the Product Lifecycle will help readers better control the negotiation of their IT products and services and, ultimately, better manage the lifecycle of those purchases.The book supplies an inside look at the methods and goals of vendors and their contracts—which are almost always in conflict with end-user goals. The text is set up to follow the way most people experience technology products and contracting decisions. It begins by explaining the significance of the decisions made at the time of product selection. It details what you need to focus on when negotiating service and support agreements and describes how to use purchase orders to negotiate more favorable agreements.Covers product acquisition, support, and maintenanceExamines hardware and software warranty and support modelsConsiders finance and accounting issues for maintenance and supportSpells out technology product details Explains postwarranty support and maintenanceProvides the understanding to better negotiate with vendor sales teamsIllustrating the types of problems typically experienced during product use, the book describes how to better control the useful life of your equipment. It supplies tips on how to avoid excessive charges from predatory vendors and concludes by delving into issues of product end of life.Explaining how to manage support and maintenance issues for the long term, this book provides the understanding you need to make sure you are more knowledgeable about the products and services your organization needs than the vendor teams with whom you are negotiating.

SOMMARIO

Initial Product Acquisition. Equipment and Application Acquisition. Initial Support and Maintenance. Hardware Warranty Models. Software Warranty and Support Models. Finance and Accounting Issues for Maintenance and Support. Postwarranty Support and Maintenance. Responsibility for Defect Support. Postwarranty Hardware Maintenance. Technology Product Details. Machine Code and Embedded Software. Service Parts. Service Restoration and Support Process. Building Blocks of the Machine: What Breaks and Why. Repair Issues by Product Type. Controlling Product Life. Building Blocks of Using the Machine: Software Layers. Software Support Issues. Support Restrictions to Control Purchases. Business Intelligence for Support and Maintenance. End of Service Life and Obsolescence.

AUTORE

Gordon-Byrne, Gay

ALTRE INFORMAZIONI

• Condizione: Nuovo
• ISBN: 9781482232783
• Dimensioni: 9.25 x 6.25 in Ø 1.46 lb
• Formato: Copertina rigida
• Pagine Arabe: 350