Business Process Management

NOTE EDITORE

Business Process Management has helped thousands of leaders and BPM practitioners successfully implement BPM projects, enabling them to add impactful and measurable value to their organizations. The book covers all major frameworks, including LEAN and Six Sigma, and offers a unique emphasis on BPM’s interrelationship with organizational management, culture, and leadership. Its common-sense approach teaches how BPM must be well-integrated across an entire business if it is to be successful, augmented and aligned with other management disciplines. This thoroughly revised and updated fifth edition includes: Discussion of the impact of the COVID-19 Pandemic on business operations, business transformation, remote working, and new processes. New and revised content on sustainable processes in BPM. Expanded material on process automation and new technologies, including AI. New and revised international case studies and practical examples. A streamlined layout, as well as new questions and thought-provoking comments to promote discussion and thinking. Business Process Management is an accessible core text for advanced undergraduate and postgraduate students studying Business Process Management, Operations, Production, and Strategic Management, as well as an indispensable guide to any senior business executive or chief financial officer. The work is complemented by online resources to support instructors and learning, including PowerPoint slides for each chapter.

SOMMARIO

Part I. Frequently asked questionsChapter 1. What is business process management?Chapter 2. How can we demystify business process management?Chapter 3. Who should be involved in BPM, and the critical success factors Chapter 4. When should you do BPM – What are the main drivers and triggers?Chapter 5. How should you start BPM – Bottom-up or top-down?Chapter 6. Why is it important to improve business processes before automating them?Chapter 7. What are the technology components of BPM?Chapter 8. Should you be customer-centric?Chapter 9. Why is determining BPM foundations a critical first step?Chapter 10. Why do you need a structured approach to implementing BPM?Part II. BPM – How do you do it?Chapter 11. 7FE framework overviewChapter 12. Guidelines on how to use the 7FE frameworkChapter 13. Foundations phaseChapter 14. Enablement phaseChapter 15. Launch phaseChapter 16. Understand phaseChapter 17. Innovate phaseChapter 18. People phaseChapter 19. Develop phaseChapter 20. Implement phaseChapter 21. Realize phaseChapter 22. Sustainability phaseChapter 23. Essentials introductionChapter 24. Project managementChapter 25. People change managementChapter 26. LeadershipChapter 27. Organizational sustainability and performance managementPart III. IntroductionChapter 28. Case studies from the USA, Asia and EuropeChapter 29. BPM maturity

AUTORE

John Jeston has over 40 years’ experience in senior executive and consulting positions. He runs an international consultancy, Management By Process Pty Ltd.

ALTRE INFORMAZIONI

• Condizione: Nuovo
• ISBN: 9780367771584
• Dimensioni: 9.75 x 6.75 in Ø 3.75 lb
• Formato: Copertina rigida
• Illustration Notes: 178 color images, 62 color tables, 1 color halftone and 177 color line drawings
• Pagine Arabe: 596
• Pagine Romane: xxxvi