Service Supply Chain Systems A Systems Engineering Approach

Supply chain management is a well-developed area. The traditional supply chains are dynamic systems which include the forward and reverse flows of physical products and the related information and fund. However, a service supply chain is different because the real "product" may take the form of a "service" which implies that many traditionally crucial decisions in supply chain management such as product shipping problems are no longer important. Here, a service supply chain is defined as a supply network that transfers resources into services or servitised products, with or without physical products, to satisfy customer needs. As a result, managing a service supply chain system requires innovative strategies with new models. Currently, there is an absence of a comprehensive reference source that provides the state-of-the-art findings on this important topic. It will thus be significant to develop a well-balanced edited volume that includes both theoretical results (from different perspectives) and application cases/studies on service supply chain systems. This book is a pioneering text on service supply chain systems. It features papers which adopt the systems engineering approach in conducting service supply chain analysis. It includes both theoretical results (from different perspectives) and application cases/studies on service supply chain systems. It will be a good reference book for industrialists and academics who are interested in the service industry, service operations, service management, and service sciences.

Part I: Introduction 1 Service supply chain management –A systems engineering approach 1.1 Introduction 1.2 Theoretical avances 1.3 Industrial applications and cases 1.4 Concluding remarks Part II: Theoretical advances2 Dynamic coordination of service supply chains 2.1 Introduction 2.2 Reviews of control theory applicability to service supply chain coordination 2.3 Structure dynamics control approach 2.4 Technical model 2.4.1 Model M1 2.4.2 Model M2 2.4.3 Feedback control implementation with the help of RFID 2.5 Conclusion 3 Signs in service supply 3.1 Signs render service, when they imply meaning 3.1.1 Signs are ubiquitous 3.1.2 Characteristics of signs 3.1.3 Signs and their referent 3.1.4 Signs and practices working together 3.2 Signs render service, when they imply activities 3.3 Signs render service, when they imply imaginations, inventions in particular 3.4 Conclusions and open questions 4 Challenges to management accounting in the new paradigm of service 4.1 Introduction 4.2 The pillars of service evolution and the implications for management accounting 4.2.1 Servitization 4.2.2 Service-dominant logic 4.2.3 Service science 4.3 The role of management accounting in the service environment: In search of new directions 4.3.1 Cost accounting issues considering the emerging service framework 4.3.1.1 Costing and value 4.3.1.2 Costing in service offerings 4.3.1.3 Costs and revenues linkage 4.3.2 Performance and value distribution in the “new’’ emerging Service framework 4.3.2.1 Performance in servitization 4.3.2.2 Measuring value co-created and pricing 4.4 Management accounting shifting from SDL to GDL: Taking stock and looking ahead 4.5 Conclusions 5 Managing service supply chains in the big data era: A system of systems perspective 5.1 Introduction 5.2 System of systems 5.3 Important technologies for service supply chains operations 5.4 Key principles 5.5 Conclusion Part III: Industrial applications and cases 6 Evaluation of discrete event simulation software to design and assess service delivery processes 6.1 Introduction 6.2 The design of services 6.2.1 Service as a process 6.2.2 Service engineering 6.3 Simulation in the service context 6.3.1 Main aspects of simulation in the service domain 6.3.2 Existing work related to simulation and services 6.3.3 Simulation software for the service field 6.4 The comparison methodology 6.4.1 Evaluation criteria for the simulation packages 6.4.2 The food shop case 6.5 Main results and discussion 6.6 Conclusions 7 The impact of power structure on service supply chain management 7.1 Introduction 7.2 Literature review 7.3 Case study 1: A retail service supply chain with a mixed dual-channel 7.3.1 Retailer’s pricing decision 7.3.1.1 Integrated pricing policy 7.3.1.2 Decentralized pricing policy 7.3.1.3 The choice of pricing policy 7.3.2 Supplier Stackelberg model 7.3.3 Retailer Stackelberg model 7.3.4 Vertical Nash model 7.3.5 Effect of power structure on retail supply chain management 7.4 Case study 2: Mobile phone supply chain management 7.4.1 Free channel models 7.4.2 Bundled channel models 7.4.2.1 Telecom service Operator Stackelberg model 7.4.2.2 Vertical Nash model 7.4.2.3 Manufacturer Stackelberg (MS) model 7.4.3 The effect of power structure on mobile phone service supply chain management 7.5 Conclusions 8 Resilience and complexity in a maritime service supply chain’s everyday operation 8.1 Introduction 8.2 Service supply chain management and the maritime transportation domain 8.2.1 Vessel Traffic Service – A maritime information service system 8.3 VTS as a service only supply chain 8.3.1 Resilience engineering and supply chain management 8.4 Functional resonance analysis method 8.5 Understanding everyday operations and adaption in the VTS 8.5.1 Everyday operations as linear processes 8.5.2 Everyday operations through the lens of FRAM 8.6 Discussion 8.7 Concluding remarks 9 Fast fashion retail operations services: An empirical study from consumer perspectives 9.1 Introduction 9.2 Literature review 9.2.1 Related literature 9.2.2 The empirical model and hypotheses 9.3 Methodology 9.4 Empirical data analysis and findings 9.4.1 Customer perception towards fast fashion and customer involvement 9.4.2 Leading strategies to customer involvement 9.4.3 Customer involvement and customer attitudes 9.5 Concluding remarks and implications 9.5.1 Research Implications from Hypothesis Subject index

Dr. Tsan-Ming Choi (Jason) is currently a Professor in Fashion Business at The Hong Kong Polytechnic University and has been activeas an Associate Professorat The Hong Kong Polytechnic Universityuntil June 2014. Over the past few years, he has actively participated in a variety of research projects on supply chain management and applied optimization. He has authored/edited ten books and guest-edited twelve special issues for various leading journals on related topics, and has published over 100 papers in peer-refereed academic journals such as Annals of Operations Research, Automatica, Computers and Operations Research, Decision Support Systems, European Journal of Operational Research, IEEE Transactions on Automatic Control, IEEE Transactions on Automation Science and Engineering, IEEE Transactions on Industrial Informatics, IEEE Transactions on Systems, Man, and Cybernetics (Parts A, B, C; Systems), International Journal of Production Economics, International Journal of Production Research, Journal of the Operational Research Society, Omega, Production and Operations Management, Service Science (INFORMS Journal), Supply Chain Management, Textile Research Journal, Tourism Management, Transportation Research, etc. He is currently an area editor/associate editor/guest editor of Annals of Operations Research, Asia-Pacific Journal of Operational Research, Decision Sciences, Decision Support Systems, European Management Journal, IEEE Transactions on Systems, Man, and Cybernetics - Systems, Information Sciences, Journal of Fashion Marketing and Management, Journal of the Operational Research Society, Production and Operations Management, and various other operations management and information systems journals. He is also an executive committee member of professional organizations such as IEEE-SMC (HK) and POMS (HK). He received the President's Award for Excellent Achievement of The Hong Kong Polytechnic University in November, 2008 (the most prestigious award for a faculty member at the university level). He is a member of various internationally renowned professional organizations such as IEEE, INFORMS, ITAA, and POMS.