Resolving Conflicts at Work: Ten Strategies for Everyone on the Job, 3rd Edition Ten Strategies for Everyone on the Job

The classic text on resolving workplace conflicts, fully revised and updated

Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. In addition, the book
* Includes a new foreword by Warren Bennis, which represents his most recent thinking about judgment calls and candid communications in the workplace
* Presents new chapters on leadership and transformational conflict coaching, and organizational systems design

This definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces.

The third edition of Resolving Conflicts at Work will identify core strategies for use by workplace leaders, managers, union representatives, human resource experts, consultants, and employees to resolve and prevent both intermittent and chronic conflicts in the workplace. The chapters will be reorganized, edited, and restructured to expand recommendations for action. Two new chapters/strategies will be added. Third edition TOC Forward:                    Leaders as Conflict Resolvers, by Warren Bennis  Introduction:             Ten Strategies for Everyone on the Job Strategy One:            Listen Actively, Empathetically, and Responsively Strategy Two:            Decode the Language of Conflict and Search Beneath the Surface for Hidden Meanings Strategy Three:          Acknowledge, Reframe and Integrate Emotions Strategy Four:           Separate What Matters from What Gets in the Way and Satisfy Interests Strategy Five:            Solve Problems Paradoxically and Creatively Strategy Six:             Stop Rewarding and Learn from Difficult Behaviors Strategy Seven:         Be a Transformational Coach and Lead by Vision and Example Strategy Eight:          Explore Resistance, Negotiate Collaboratively and Mediate Differences Strategy Nine:           Design Systems, Structures and Processes to Support Prevention and Sustainable Resolution Strategy Ten:             Shift the Culture and the Context of Conflict

The classic text on resolving workplace conflicts, fully revised and updated Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. In addition, the book Includes a new foreword by Warren Bennis, which represents his most recent thinking about judgment calls and candid communications in the workplace Presents new chapters on leadership and transformational conflict coaching, and organizational systems design Features downloadable teaching materials available for faculty using the book This definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces.