On-Scene Guide for Crisis Negotiators

A bestseller in its first edition, this book offers practical advice on the theory, procedures, and techniques of crisis and suicide intervention and hostage negotiation. New chapters cover dealing with people under the influence of drugs or alcohol and how first responders can contain the situation until a negotiator can arrive.

According to author Frederick J. Lanceley—one of the world's foremost crisis negotiation authorities—negotiators must train and train regularly. For just as the legal field constantly evolves, so does the field of crisis negotiation. The new edition of On-Scene Guide for Crisis Negotiators reflects this fact. A bestseller in its first edition, this book offers practical advice with regard to the theory, procedures, and techniques of crisis and suicide intervention and hostage negotiation. Two new chapters in the second edition cover negotiation with people under the influence of drugs or alcohol and how first responders can containa situation until a negotiator can arrive. With a suicide intervention flow chart, a checklist for investigators assisting negotiators, and an on-scene guide for crisis negotiators, this indispensable book provides the tools you need to conduct successful negotiations and "make nothing happen."

The Problem in PerspectiveCrisis Negotiators Now Respond to a Variety of SituationsKidnappingDefinitionsKidnapping - Unknown LocationKidnapping - Known LocationSummaryProfiling SiegesDetails on Siege Types and CharacteristicsCrisis InterventionCrisisThe Crisis StateCrisis CharacteristicsCrisis InterventionThe Purposes of Crisis InterventionActive ListeningActive Listening AssumptionsActive Listening ConceptsActive Listening SkillsSuicide InterventionHostage Negotiators and Suicide InterventionFluctuation in Suicide RateMeans of SuicideSuicide CluesDetermining Suicidal IntentPotential High Risk IndicatorsStrange Stories and the Role of FateSuicide as a Problem-Solving OptionTaking Others "With" ThemCommunicating Suicidal IntentBasic Concepts for Crisis NegotiatorsThe Elderly and SuicideDetermine MotivationAmbivalenceAngerVindictive Good-ByesSelf-Loathing and Painful DeathsSuicide-by-CopAction CriteriaBarricadesPossible Barricade Outcomes if a Tactical Entry is MadeWhy Tactical Action is TakenOther Reasons Tactical Action is TakenIndicators of Progress in Suicide SituationsWhen to Call a "Time Out" in Suicide SituationsExposed Face-to-Face in Suicide SituationsCrisis Intervention TechniquesNegotiator QualitiesHostage NegotiationPrioritiesCourses of ActionContainmentPerimetersWhat is Negotiable and What is Not?Suggested Negotiator IntroductionCommon Means of CommunicationThe Role of TimeHow to Stall for TimeConcerns that Arise with the Passage of TimeDeadlinesDemandsSubject's NeedsCommunication RecommendationsDouble-check all IntelligenceNon-Response SituationsHostage InjuriesThe Stockholm SyndromeNegotiator's Relationship to the Hostages and VictimsMedical Problems in High Stress SituationsCommon Subject WeaknessesTelephone Negotiation TechniquesTape Recording the NegotiationExposed Face-to-Face ConsiderationsManipulation of AnxietyPotential Problem Words and PhrasesIndicators of Negotiator ProgressPotential Problem Areas with the MediaUse of Third Party IntermediariesThe "Boss" as NegotiatorCrisis Negotiation TeamSupplies/Equipment for Ready KitThe Tactical Role of the NegotiatorSituation BoardsNegotiating the Non-Negotiable SituationThe SurrenderBefore Deviating from GuidelinesThe Effects of Negotiating on NegotiatorsAbnormal Psychology for Crisis NegotiatorsIntroductionAntisocial Personality DisorderBorderline Personality DisorderSchizophreniaMajor Depressive EpisodeFirst Responder Dialogue and ActionsRationale behind First Responder Dialogue and ActionsFirst and ForemostFirst ActionsWitnesses and Other Innocent PersonsInitial Contact With the SubjectThe Officer's First Few StatementsDuring the Initial ContactListeningContinually Reassure HimIssues to AvoidTrustLogsDealing With DemandsDealing With DeadlinesMinimizing the DamageDiscussing IssuesIf there are Victims or HostagesIt Looks Like a SuicideFinallyDrugs, Alcohol and the Negotiation ProcessPurpose or Reason for Taking DrugsThe Pattern of Drug AbuseCommon Drug Abuse PatternsThe Pattern of Use IncludesThe Classification of DrugsThe Criteria for Drug GroupsDrug GroupsDrug SchedulesSources of Information Regarding a Subject's Drug/Alcohol UseInformation of Importance to the NegotiatorThe Negotiator Should Also DetermineGeneral Negotiation GuidelinesUsage CategoriesNarcoticsDepressantsHallucinogensCannabisAlcoholGlossaryAppendicesSuicide Intervention Flow ChartInterview Guide for InvestigatorsOverview Active Listening TechniquesThe Continuing Need for TrainingThe Dangers of Manipulating Anxiety LevelsThe Negotiation EffortThe Troubled State of Crisis ManagementA Negotiator's View of the Incident at Ruby Ridge