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eppler martin j. - managing information quality

Managing Information Quality Increasing the Value of Information in Knowledge-intensive Products and Processes




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Dettagli

Genere:Libro
Lingua: Inglese
Editore:

Springer

Pubblicazione: 10/2010
Edizione: Softcover reprint of hardcover 2nd ed. 2006





Trama

It still holds true: information is not always the answer. Information is often part of the problem. While the main goal of information in the business place is to - able adequate decisions and actions, it can also lead to numerous negative effects: it can confuse, block creativity, or it can lead to hectic activism, stress and fatigue. Information can distract and divert attention, and it may even delay important - cisions – the paralysis by analysis. Strategies to avoid these dysfunctional effects of information can be divided into sender-based strategies and receiver-based strategies. In my previous research, I have looked at receiver-based strategies that outline effective ways of dealing with information overload. This book, by c- trast, analyzes sender-based strategies that aim at making content actionable by increasing its information quality. By offering relevant and sound information in a convenient and reliable manner, managers and information providers ranging from analysts to CEOs can not only optimize communication, they can also improve their reputation, employee satisfaction and customer loyalty. In a time where - formation has become a commodity or even a nuisance, this is a valuable strategy. The main premise of this book is consequently that information quality has - ready become a (if not the) decisive factor of the information economy. Many companies, however, are not managing this factor systematically.




Sommario

Introducing the Notion of Information Quality.- Information Quality Problems and Current Approaches.- A Framework for Information Quality Management.- Information Quality Case Studies.- Conclusion and Outlook.










Altre Informazioni

ISBN:

9783642068508

Condizione: Nuovo
Dimensioni: 235 x 155 mm Ø 731 gr
Formato: Brossura
Illustration Notes:XII, 398 p.
Pagine Arabe: 398
Pagine Romane: xii


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