Living Knowledge The Dynamics of Professional Service Work

What should the next generation of knowledge management practices be? Living Knowledge offers an empirical perspective on the dynamic and living nature of knowledge in organizations, based on research on professional service work. The book starts from a perspective on knowledge as being constituted in practice and guides the reader through a diverse set of organizational experiences. These cases present a series of new concepts for understanding and managing knowledge, such as half-worked boundary objects, knowledge hyperstories, activity centered knowledge support and knowledge dramas.

Living Knowledge: Foundations and Frameworks; A.Carlsen , R.Klev & G.Von Krogh Dealing with Ideas: On Creating New Work Practice; G.Hakonsen Doing Knowledge Dramas: The Battle, the Mission, the Mystery, the Deep Play and the Carnival; A.Carlsen Organising Knowledge Work(ers) The Production of Commitment in Flexible Organizations; B.Rasmussen Enacting Knowledge Representations; G.Ellingsen & E.Monteiro 'I Think I Understand What You Mean': Negotiating Intersubjective Understanding; R.Rosness Dancing the Dilemmas: The "Mythological" Enabling of Collective Action; E.Røyrvik & E.Wulff Designing Knowledge Work Space. Archetypes of Professional Service Work as a Tool for Change; R.Gjersvik & S.Blakstad Extending Practices: From Local to Organizational Knowledge Flows; K.Bjørkeng , M.Skaret & K.M.Hydle Knowledge Hyperstories and Context Sensitive Knowledge Enabling; E.Røyrvik & A.Lindseth Activity Centred Knowledge Support; G.J.Coll , S.Carlsen & A.Mæhle Researching Living Knowledge; R.Klev

KJERSTI BJØKENG Researcher at SINTEF Industrial Management SIRI H. BLAKSTAD Research Director at SINTEF Civil and Environmental Engineering, Department of Architecture and Building Technology STEINAR CARLSEN Was Senior Research Scientist at SINTEF, currently Knowledge Management Practitioner at Computas AS GUNNAR JOHN COLL Psychologist, now Knowledge Management Practitioner at Computas AS GUNNAR ELLINGSEN University Hospital of Northern Norway RIEDAR GJERSVIK Research Director of SINTEF Industrial Managment, Department of Knowledge and Strategy KATJA MARIA HYDLE Research Scientist at SINTEF Industrial Management ARNE LYNSETH BYGDÅS Research Scientist at SINTEF Industrial Management ÅSMUND MAEHLE Senior Consultant at Computas AS ERIC MONTEIRO Professor of Information Systems at the Norwegian University of Science and Technology BENTE RASMUSSEN Senior Research Scientist at SINTEF Industrial Management, and Associate Professor at the Department of Sociology and Political Science at the Norwegian University of Science and Technology RAGNAR ROSNESS Senior Scientist at SINTEF Industrial Management EMIL RØYRVIK Researcher at SINTEF Industrial Management GRETE SEN Research Scientist at SINTEF Industrial Management MONA SKARET Project Manager at the Royal Ministry of Education and Research, Norway EGIL WULFF Senior Adviser at SINTEF Industrial Management

Living Knowledge is a journey into the living nature of knowledge. The book places itself thematically right in the middle of one of the strongest current trends in business practice and research, but offers a perspective very different from mainstream knowledge management. It shows how to knowledge lives in the actual practice of work activities, how it changes and creates the identity and development of work, people and organizations.