The concepts of quality management have been progressively interpreted and stylized by various practitioners over time, particularly through specific successful applications of its use. Its current predominant application has been narrowed even more through the focused practice of Lean Six Sigma. Through that narrowing, it has largely failed and given up on the application of quality practice to entire organizational systems—even though they are essential to designing and sustaining quality practice over time.
This book corrects that problem and introduces a broad new framework for system management, including practical tools and guidance for its use. It provides the long-promised "profound knowledge of systems" and shows how structured systems can unify and align quality practices throughout an entire organization. In addition, it introduces a framework for objectively measuring the maturity of systems and processes to provide an organizational quality scorecard, essential for sustainability.
Throughout this book, you will learn:
Richard Mallory, MM, PMP is a principal consultant and Senior Project Manager in government practice for CPS HR Consulting of Sacramento, CA. He is the immediate past Chairman of the American Society for Quality Government Division (2013-2015), and currently chairs its Center for Auditable Quality Standards in Government. Mallory has unique knowledge of government operations obtained as a consultant to hundreds of jurisdictions and agencies around the United States, and as a former Director of the California Department of Housing and Community Development (1997-1998) and the California-Nevada State Director for the U.S. Department of Agriculture (1986-1993). Mallory is a seven-time Examiner for the Baldrige Quality Award, six times for the California State Award and once at the National level. Mallory is author of Quality Standards for Highly Effective Government, and Management Strategy: Creating Excellent Organizations. He holds a Master’s Degree in Management and is a Certified Project Management Professional.
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