Knowledge Service Engineering Handbook

Edited by Jussi Kantola, the founding faculty member of the world’s first university Knowledge Service Engineering Department at Korea Advanced Institute of Science and Technology, and Waldemar Karwowski from the Department of Industrial Engineering and Management Systems at UCF, Knowledge Service Engineering Handbook defines what knowledge services engineering means and how it is different from service engineering and service production. This groundbreaking handbook explores recent advances in knowledge service engineering from the accomplished researchers and practitioners in this field from around the world and provides engineering, systemic, industry, and consumer use viewpoints to knowledge service systems and engineering paradigms. The handbook outlines how to acquire and utilize knowledge in the 21st century presenting multiple cultural aspects including US, European, and Asian perspectives. Organized into four parts, it begins with an introduction to the main concepts of knowledge services. It then explores data, information and knowledge based engineering methods and applications that can be used to develop knowledge services, followed by discussions of the importance of human networks in knowledge services. The handbook concludes with descriptions of high-performance knowledge service systems. This structure allows different uses: the information can be looked up as needed or read in the order presented. As with any new field, the excitement lies in seeing how to combine these advances in data, information, and human parts of knowledge services in the future. While most books on this subject concentrate on data, information, or knowledge, this handbook integrates coverage of all three, thus providing a complete examination of sustainable knowledge services. The handbook has been carefully designed to be of use to professionals who develop new knowledge services and related businesses, for academic researchers and lecturers to start new research projects, and for students studying knowledge services, knowledge service production, and knowledge service business.

Introduction to Knowledge Service EngineeringKnowledge Services: A Strategic Framework, Albert J. SimardManaging Innovation in KIBS and Their Growing Importance in Relation to Innovation Systems, Jaume Valls-Pasola and Xavier Amores-BravoKnowledge Services in the Innovation Process, Torsti Loikkanen, Anssi Neuvonen, and Kirsi TuominenManaging Value Creation in Knowledge-Intensive Business Service Systems, Konstadinos Kutsikos and Gregoris MentzasKnowledge Service Engineering: A Service-Dominant Logic Perspective, Stephen L. Vargo, Robert F. Lusch, Heiko Wieland, and Melissa Archpru AkakaEngineering From Data, Information, And Knowledge Toward ServicesKnowledge-Based Systems Engineering, Ying Liu and Kun BaiSmart Metering and Customer Consumption Behavior Profiling: Exploring Potential Business Opportunities for DSOs and Electricity Retailers, Hongyan Liu, Tomas Eklund, and Barbro BackSmart Perishable Cargo Management with RFID and Sensor Network, Min Gyu Son, Yoon Seok Chang, and Chang Heun OhQuality Analysis of User-Generated Content on the Web, Jong C. Park and Hye-Jin MinSemantic Web: Ontological Engineering for Knowledge Services, Aviv SegevAcquiring Knowledge from Subject Matter Experts, Nick MiltonProspects for Applying the Fuzzy Extended Logic to Scientific Reasoning, Vesa A. NiskanenPersonalized Knowledge Service for Smart Cell Phone Based on Usage: Conceptual Model and Intention Prediction Algorithm, Meira Levy, Lior Rokach, Bracha Shapira, and Peretz ShovalHuman Networks in Knowledge ServicesDesign of Knowledge Service Model and Approaches for Professional Virtual Community in Knowledge-Intensive Industries, Yuh-Jen Chen and Meng-Sheng WuSocial Network Analysis of Knowledge-Based Services, Meeyoung Cha and Minsu ParkRadio Frequency Identification-Enabled Social Networks, Ashraf Darwish, Sapna Tyagi, Abdul Quaiyum Ansari, and M. Ayoub KhanGeosocial Networking Services, Jae-Gil LeeHigh-Performance Knowledge Service SystemsEmerging Ubiquitous Knowledge Services: From Mobile Sensing to Ubiquitous Crowdsourcing and Beyond, Uichin Lee, Howon Lee, Bang Chul Jung, and Junehwa SongKnowledge-Intensive Cloud Services: Transforming the Cloud Delivery Stack, Michael P. Papazoglou and Luis M. VaqueroComplex Service Systems: Knowledge-Based User-Centered Systems Engineering for Performance Improvement, Tareq Z. Ahram and Waldemar KarwowskiStrategic Knowledge Services, Hannu Vanharanta, Camilla Magnusson, Kari Ingman, Annika H. Holmbom, and Jussi I. Kantola Index

Jussi Kantola, Waldemar Karwowski