Internet Retailing and Future Perspectives

Since the first edition of this landmark textbook, online shopping has grown exponentially to the point that it now threatens to eclipse the high street. With online retail offering both advantages and challenges that are distinct from traditional commerce, this textbook provides new approaches to retailing and as suchhelps readers to take advantage ofnew digital technologies. This long-awaited new edition provides a thorough and substantial update to its solid core principle of digital retailing and its relationship with conventional retail methods. These principles are explained clearly and practically to provide students, entrepreneurs and researchers with a reliable guide to the implementation and operation of a successful online retailing business. Updates to this edition include: Search engine marketing and search engine optimization. New and updated case studies, including Tesco’s virtual store, Ray-Ban’s smart mirror, IKEA’s mobile catalogue and Nordstrom’s TextStyle. Social networks and electronic word-of-mouth communication. A new chapter on ubiquitous retailing. A brand new companion website to support tutors. With accessibly written features such as key learning points, questions, think pointsand further reading, Internet Retailing and Future Perspectives is ideal for anyone using, studying or researching digital commerce.

1. The world of e-retailing 2. The business of e-retailing in practice 3. Integration of e-retailing into an organisation 4. Understanding and communicating with the e-consumer 5. Information search on the web 6. E-store design navigability, interactivity and web atmospherics 7. E-service 8. Branding on the web 9. E-malls 10. E-retailing models 11. M-shopping 12. U-shopping 13. Multi-channel success and the future of e-retailing

Eleonora Pantano is a Senior Lecturer in Marketing at University of Bristol, UK Bang Nguyen is an Associate Professor of the Marketing Department at East China University of Science and Technology, China. Charles Dennis is a Professor of Consumer Behaviour at Middlesex University London, UK Sabine Gerlach is a Lecturer in Marketing at the University of Lincoln, UK. Bill Merrilees is Professor of Marketing at Griffith University, Australia