HCI in Business, Government and Organizations 8th International Conference, HCIBGO 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Virtual Event, July 24–29, 2021, Proceedings

This book constitutes the refereed proceedings of the 8th International Conference on HCI in Business, Government and Organizations, HCIBGO 2021, which was held as part of HCI International 2021 and took place virtually during July 24-29, 2021.

The total of 1276 papers and 241 posters included in the 39 HCII 2021 proceedings volumes was carefully reviewed and selected from 5222 submissions.

The papers included in this book were organized in topical sections as follows: electronic, mobile and ubiquitous commerce; HCI in finance and industry; work and business operations; innovation, collaboration, and knowledge sharing; and digital transformation and artificial intelligence.

Electronic, Mobile and Ubiquitous Commerce.- Consumers´ Acceptance of a Voice Commerce Application in FMCG in Germany, U.S. and U.K..- A Survey Study on Successful Marketing Factors for Douyin (Tik-Tok).- Research on Experience Evaluation of Taobao Shopping Platform Service.- Enhanced Product Presentation with Augmented Reality: The Role of Affective Reactions and Authenticity.- Dimensions of Retail Customer Experience and Its Outcomes: A Literature Review and Directions for Future Research.- Users’ Reception of Product Recommendations: Analyses Based on Eye Tracking Data.- Augmented Reality: Does it Encourage Customer Loyalty.- Application of User Research in E-commerce App Design.- Social Commerce: The Mediating Effects of Trust and Value Co-Creation on Social Sharing and Shopping Intentions.- Dark Patterns in Online Shopping: Of Sneaky Tricks, Perceived Annoyance and Respective Brand Trust.- Methodical Framework and Case Study for ?mpowering Customer-Centricity in an E-Commerce Agency–the Experience Logic as Key Component of User Experience Practices within ?gile IT Project Teams.- HCI in Finance and Industry.- How Blockchain Innovations Emerge: From the Perspective of Knowledge Search.- The Impact of Integrated Market power on Trade Credit and Cash Holding in US Retail Sector.- Disentangling Technostress and Financial Stress Impacts on Users’ Psychophysiological Responses and Coping Behaviors in the Context of Mobile Banking.- Structure-Behavior Coalescence Method for Mobile Payment FinTech Service Systems Design.- Human factors in Industry 4.0 and Lean Information Management: Remodeling the Instructions in a Shop Floor.- Customer Solution Design – A New Agile Role Needed in the Automotive Industry to Support Digital Transformation.- Mobile Wallet Adoption: Does Ubiquity Make a Difference.- Transferring Customers Trust and Loyalty on Offline Banks towards Online Payment Platforms in Integrated Ecosystem.- Information Technology as Enabler of Transparency in Food Supply Chains - An Empirical Study.- Work and Business Operations.- The New Normal? Motivators for and Hindrances to Telework.- Addressing the “Unseens”: Digital Wellbeing in the Remote Workplace.- An Analysis and Evaluation of the Design Space for Online Job Hunting and Recruitment Software.- Perceptions of Using Tracking and Tracing Systems in Work Environments.- A User Interface for Personalising WS-BPEL Scenarios.- Blockchain-Based Load Carrier Management in the Physical Internet.- The Study of Factors Influencing the Adoption of Cloud-Based ERP System: The Perspective of Transaction Cost Economics.- Organizational Resilience: Examining the Influence of Information Cost and Organizational Capacity on Business Continuity Management.- Innovation, Collaboration, and Knowledge Sharing.- A Study of Teamwork’s Productivity and Search Behavior Using Talent Themes for Grouping.- The Effect of Gamification on Knowledge Contribution in Online Q&A Communities: A Perspective of Social Comparison.- Usability Assessment of a Jurisprudence System.- Inside-out: How Internal Social Media Platforms Can Accelerate Innovation and Push External Crowdsourcing towards New Frontiers.- The Need for New Education Platforms that Support Inclusive Social Learning: A Case Study of Online and Hybrid K-12 Learning Experience During the COVID-19 Pandemic.- Enterprise Social Media Use in Classroom Team Project: A Mixed-Methods Exploration of the Effects of Affordances on Team Productivity and Use.- Digital Transformation and Artificial Intelligence.- Toward a Theory of Digital Mindfulness: A Case of Smartphone-based Self-monitoring.- Haptic Interaction for VR: Use-Cases for Learning and UX, Using the Example of the BMBF project SmartHands.- Leveraging Artificial Intelligence in Medicine Compliance Check.- Privacy, Ethics, Trust, and UX Challenges as Reflected in Google's People and AI Guidebook.- An Experiment on the Impact of Information on the Trust in Artificial Intelligence.- Empirical Research as a Challenge in Day-to-Day Teaching during the Pandemic of 2020/21 - Practical Solutions.- Designing the Empathetic Research IoT Network (ERIN) Chatbot for Mental Health Resources.- The Effect of Hubert Dreyfus’s Epistemological Assumption on the Philosophy of Artificial Intelligence.- Human-Robot Interactions Design for Interview Process: Needs-Affordances-Features Perspective.