HCI in Business, Government and Organizations 7th International Conference, HCIBGO 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Copenhagen, Denmark, July 19–24, 2020, Proceedings

This volume LNCS 12204 constitutes the refereed proceedings of the 7th International Conference on Business, Government, and Organizations, HCIBGO 2020, which was held in July 2020 as part of HCI International 2020 in Copenhagen, Denmark.* 

1439 papers and 238 posters were accepted for publication after a careful reviewing process. The 42 papers presented in this volume are organized in topical sections named: digital transformation and intelligent data analysis and social media, digital commerce and marketing.

*The conference was held virtually due to the COVID-19 pandemic.

Chapter “The Effect of Queuing Technology on Customer Experience in Physical Retail Environments” is available open access under a Creative Commons Attribution 4.0 International License via link.springer.com.

Digital Transformation and Intelligent Data Analysis.- Towards Conversational E-Government - An Experts' Perspective on Requirements and Opportunities of Voice-based Citizen Services.- Designing Community-based Open Innovation Platforms based on ?ctual User Behavior.- Investigating Patients’ Visits to Emergency Departments: A Behavior-Based ICD-9-CM Codes Decision Tree Induction Approach.- Massive Semantic Video Annotation in High-end Customer Service - Example in Airline Service Value Assessment.- Exploring Students’ Search Behavior and the Effect of Epistemological Beliefs on Contradictory Issues.- Exposing Undergraduate Students to the Challenges of Integrating Technology in Healthcare Delivery.- Detecting Deceptive Language in Crime Interrogation.- Transformation Action Cycle - Suggestions for Employee Centered Transformation to Digital Work in SMEs.- It‘s About the Documents - Re-Engineering Business Processes in Public Administrations.- Teamwork in Virtual World - Impact of “Virtual Team” on Team Dynamic.- Insights from the Apple Human Interface Guidelines on Intuitive Interaction.- The Effect of Queuing Technology on Customer Experience in Physical Retail Environments.- Protect Our Health with Cleaner Cars – How to Gain Customer Acceptance for Air Pollution Decreasing Retrofit Purchase.- POS Product Presentation Concepts - Analysis of Affective, Conative and Cognitive Components in Decision Making.- A Review on Quality of Service and SERVQUAL Model.- Evaluating Potential of Gamification to Facilitate Sustainable Fashion Consumption.- Features of Smart City Services in the Local Government Context: A Case Study of San Francisco 311 System.- Research on Cross-Cultural Participatory Design by Design Teams Based on Chinese Cultural Background.- Model-Based Systems Engineering for Sharing Economy Service Systems Design Using Structure-Behavior Coalescence Process Algebra.- Forecasting the Subway Volume using Local Linear Kernel Regression.- Predicting Music Emotion By Using Convolutional Neural Network.- Social Media, Digital Commerce and Marketing.- The Challenges to Leverage User Generated Contents in B2B Marketing.- Investigating Linguistic Indicators of Generative Content in Enterprise Social Media.- Usability Studies of E-Commerce Checkout Process: A Perspective from Thailand.- Effects of Avatar Cuteness on Users’ Perceptions of System Errors in Anthropomorphic Interfaces.- Human Computer Interaction Aspects of Enterprise Social Networks: an Empirical Validation of Adoption Model in a Developing Country.- Virtual Reality Online Shopping (VROS) Platform.- Captivating Product Experiences: How Virtual Reality Creates Flow and Thereby Optimize Product Presentations.- How to Attract More Viewers in Live Streaming? A Functional Evaluation of Streamers’ Strategies for Attraction of Viewers.- Identification of Key Factors Affecting Logistics Service Quality of Cross-border E-commerce.- Effects of Online Reviews on Consumer Evaluation of Products: How Are They Different among Search, Experience and Credence Products?.- The Evolution of Marketing in the Context of Voice Commerce: A Managerial Perspective.- User Experience Testing vs. Marketing Experts – Can Empirical Research Beat Practical Knowledge in Dialog Marketing?.- Effectiveness of Banner Ads: An Eye Tracking and Facial Expression Analysis.- An Exploration of Personalization in Digital Communication - Insights in Fashion.- Localization and Cultural Adaptation on the Web: An Explorative Study in the Fashion Domain.- FashionTouch in E-commerce: An Exploratory Study of Surface Haptic Interaction Experiences.- Cultural Appropriation in the Digital Context: A Comparative Study between two Fashion Cases.- Digital User Behavior in Fashion E-Commerce - A Business Model Comparative Study.- The Effects of Cookie Notices on Perceived Privacy and Trust in E-Commerce.- Research on Key Factors Affecting College Students’ Usage Intention of Green Public Welfare Activity Platform Based on DEMATEL Method.- Success Factors in Micro-Celebrity Endorsement: The Role of Informational and Narrative Content in Product Recommendation.