Games User Research

Games live and die commercially on the player experience. Games User Research is collectively the way we optimise the quality of the user experience (UX) in games, working with all aspects of a game from the mechanics and interface, visuals and art, interaction and progression, making sure every element works in concert and supports the game UX. This means that Games User Research is essential and integral to the production of games and to shape the experience of players. Today, Games User Research stands as the primary pathway to understanding players and how to design, build, and launch games that provide the right game UX. Until now, the knowledge in Games User Research and Game UX has been fragmented and there were no comprehensive, authoritative resources available. This book bridges the current gap of knowledge in Games User Research, building the go-to resource for everyone working with players and games or other interactive entertainment products. It is accessible to those new to Games User Research, while being deeply comprehensive and insightful for even hardened veterans of the game industry. In this book, dozens of veterans share their wisdom and best practices on how to plan user research, obtain the actionable insights from users, conduct user-centred testing, which methods to use when, how platforms influence user research practices, and much, much more.

1 - Introduction to Games User Research
2 - Games User Research as part of the Development Process in the Game Industry: Challenges and Best Practices
3 - It's All About Process
4 - Post-launch in Game User Research
5 - User experience maturity levels: Evaluating and improving Game User Research practices
6 - Designing A Games User Research Lab From Scratch
7 - An Overview of GUR Methods
8 - A Framework for Player Research
9 - Surveys in Games User Research
10 - Interviewing Players
11 - Observing the Player Experience
12 - The Think Aloud Protocol
13 - The Rapid Iterative Test and Evaluation Method (RITE)
14 - Heuristic Uncovered for Game User Researchers and Game Designers
15 - Heuristic Evaluation of Playability: Examples from Social Games Research and Free-to-Play Heuristics
16 - Introduction to Biometrics Measures for Game User Research
17 - Developing actionable biometric insights for production teams: case studies and key learnings
18 - Reporting User Research Findings to the Development Team
19 - Game Analytics for Game User Research
20 - Punching Above Your Weight: How small studios can leverage data for an unfair advantage
21 - Affordable and Data-Driven User Research for Indie Studios
22 - Play as if you were home
23 - Dissecting the Dragon: GUR for Dragon Age: Inquisition
24 - Running User Tests with Limited Resources and Experience
25 - Starting from Scratch: Pragmatic and Scalable Guidelines to Impactful Games User Research
26 - Strategies for Understanding and Researching Mobile Games in Context
27 - Involving Players With Special Needs in Games User Research
28 - Gamer Motivation Profiling: Uses and Applications
29 - Social Network Analysis in Games User Research
30 - A short guide to user testing for simulation sickness in Virtual Reality
31 - Front lines in Games User Research

Dr. Anders Drachen, Ph.D. is a veteran Data Scientist, Professor at the Digital Creativity Labs, University of York (UK). His multiple award-winning work in data- and game science is focused on game analytics and business intelligence. His research and professional work is carried out in collaboration with companies spanning the industry. He is one of the most published scientists worldwide on game analytics, virtual economics, user research, game data mining, and user profiling. He is a former member of the board of the IGDA SIG on Game User Research. Lennart Nacke, PhD, is the director of the HCI Games Group and an associate professor for human-computer interaction and game design at the University of Waterloo. He is a world-leading authority on the cognitive and emotional aspects of player experience in video games, with a special focus on physiological metrics and gameful design. He has authored more than 100 research publications on these topics, which have been cited more than 8,000 times. He is also working as a gamification and user experience consultant. He chaired the Computer-Human Interaction (CHI) PLAY 2014 and Gamification 2013 conferences, and is currently the chair of the CHI PLAY steering committee. He is an editor of multiple research journals and a subcommittee co-chair of CHI 2017 and CHI 2018. He has served on the steering committee of the International Game Developers Association Special Interest Group on Games User Research and loves the GUR community. Dr. Pejman Mirza-Babaei is an Assistant Professor for Human-Computer Interaction and Games User Research at the University of Ontario Institute of Technology. He is also the User Research Director at Execution Labs, Montreal. He has been involved with the Games User Research community since 2009, where he has published more than 40 articles, co-organized workshops and courses in international conferences. He has contributed to more than 22 published commercial games, including awards winning titles such as Pewdiepie Legend of the Brofist, Crysis 2, and Weirdwood Manor among many others.